Applebee's Grill + Bar — Restaurant in Spearfish

Visited this past Sunday as we were in town for a tournament. Were the second patrons through the door. We were set at a booth in the back by the bathroom.

The bench seat had tears and it looked like the repair was completed with black duct tape. The repair was failing as the seat innerds were coming out. After about ten minutes, waiter came by, took our drink order and disappeared for 20 minutes. He came back with a mask on. He gave me the wrong drink, realized it, came back and didn't give me a straw. I asked twice for sweetener for my tea and it never came. It was now 11:45-12. The waiter brought out food for tables that arrived well after we arrived. I let the waiter know we needed to be somewhere in a half hour.

We finally received our food an hour after we arrived. Husband ordered a oriental salad and it came out with only ranch. He greatly dislikes ranch. Daughter ordered kids alfredo. It was cold on the top, hot on the bottom. The chicken pieces were miniscule. It didn't look good. It looked like it sat in the warmer forever. She didn't eat it all and she always eats it all. Daughter 2 ordered cheeseburger which was supposed to come with pickles, lettuce and tomato. We said no tomato and asked for extra pickles. The burger arrived with no lettuce, no pickles. I asked for pickles and napkins. After a while, he brought pickles. No napkins. I ordered a salad and the chicken tortilla soup. Salad was fine. The soup didn't look right. I've ordered it several times before. It looked thicker, not creamy, it was wrong. I put my spoon in the soup and the first thing to appear on my spoon was a gross, dark, fatty piece of what might have been chicken?!? I abandoned the soup. Waiter came back and I told my husband to get the check immediately. We were going to be late.

We will not return to this Applebee's for the reasons states above and it will be a LONG while before we go back to another location. Super...

After a long day of travel we arrived in Spearfish. Before checking in to our hotel for the night we wanted a good non-fast food meal. We decided on Applebees, as my husband and I were craving steak. We were greeted and sat quickly. Our server checked with us promptly for our drink and food order, then it all went south.

The restaurant was busy, but not crazy. I ordered a ribeye and my husband ordered a extra rare sirloin. We ordered the combo appetizer for our starter. It took a while for our starter to come out and when I dipped my chip into the spinach dip it was ice cold, then after checking the rest of the plate, everything was warm at best, not hot like it should be.

Within 2 minutes of the starter being brought out, a different server brought our steaks out, I let her know that we just got our appetizer and it was cold. I told her to take it back and just forget it since our entrees were here.

My steak was rare, not medium rare as I had requested. It was uncooked, like extra rare. I normally wouldn’t mind, but it was cold in the middle. I sent it back and 10-15 minutes later, after my husband was done with his plate, a manager brought my steak out. I looked at it and could tell they had cooked it to well done. The manager set it on the table and started to walk away. As she turned to walk away I said the steak looked well done and for her to hold on while I cut into it…. Yep, well done. I told her to take it back and just forget it. She mumbled an apology under her breath and that was it.

After a long wait, our server finally stopped back by and told us they took the appetizer and my meal off the check and added a 20% discount. She apologized and wished us a good evening. We had not been to an Applebees in years, and won’t be going back anytime soon. Really ruined our night, as we were both looking forward to a good relaxing meal after...

I wish no stars was an option. We placed two separate online orders because we were paying separately. We went in 15 minutes past when the website said it would be ready. 30 minutes between ordering (paying) and arriving at the restaurant. We waited in line behind two groups, and when it was our turn, we told the hostess we were just grabbing the orders we'd placed online. She says, "Yep. Go head down to the end of the bar and they'll get them for you." 3 separate servers and the bartender all walked right past us. No greeting, no acknowledgment, nothing. After about 5 minutes, the bartender says, "I'll grab those for you in just a second, I have some drinks to make first." Not a problem. We step to the side and wait at a nearby table, still in her line of vision but out of the way. A bar patron sends their food back, bartender goes to the kitchen to address the concern, this plate comes out a few minutes later with a different server, the bartender asks where the chicken is, and the plate goes back to the kitchen. Not sure if it was a cook or a manager (male, flannel shirt) comes out and loudly reprimanded the bartender for throwing something away. The bartender looks flustered, and finishes making the 6 drinks, we catch her eye and she asks us the names on the order. We tell her the names and ask for extra ketchup so she doesn't have to make an extra trip. We get our food nearly 55 minutes from ordering. We get to the hotel and the size of the chicken tenders is laughable, I had 2 ketchup packets in the bag (remember, I asked for extra), and the chicken fettuccine alfredo was so bad, I didn't take more than a bite. The mashed potatoes were good (small portion) and the chips and artichoke dip were delicious. The service was bad, the wait was annoying, and the food wasn't good. I've never had a bad Applebee's experience, but there's a first...