Happy Cake Co. — Restaurant in Spokane Valley

We were so disappointed in our experience with Happy Cake Co. We always like to support locally when we can. My husband and I got married on the 20th of December in a small ceremony to save money for a larger reception next year. We didn’t plan on getting a cake bc we had such a tight budget, but my mom wanted us to have something to freeze for our anniversary so she ordered us a cake from here to surprise us and make our day a little more special.

She ordered over the phone and then needed to make a change so she called back to change the writing on the cake. She asked the guy who she spoke to if she needed to email the information over and he said no and that he had it covered. My mom decided to email the information over anyway just to be safe. This was 1 month before the wedding.

The day of, my dad picked it up, he didn’t know what it was supposed to look like, but mentioned it didn’t look great to my mom later when we arrived to the venue. When she opened the box it wasn’t even close to what she ordered. Not even before she made the changes. We asked specifically for our last name in black writing and a certain font which they said they could do. We received an all white cake without our last name and the writing was not straight nor the font we requested. It almost looked like they forgot about us and went to the grocery store really quick.

At this point it was too late to do anything and we were all leaving town for the holidays the next day so we left it in the box at dinner, skipped the cake cutting together and just took it home. We decided we would come talk to them after Christmas. We had a few bites out of it, but ended up throwing it away because it just wasn’t very good anyway and by the time we got to talk to an employee, it would have been bad.

Dec 26th my mom went in to see if we could have it remade so we could freeze it for our anniversary or refunded. The owner had the most disrespectful attitude saying between “ALL of the calls and emails” he couldn’t keep up, and it was her fault. Mind you the cake wasn’t even close to her original order either... He said he would refund her if we brought the original cake in (a week later). He kept trying to make her feel stupid with snide comments…

Thankfully she stood her ground and didn’t accept anything less than a full refund which he eventually gave her after arguing with her and making her cry, saying we should just be thankful they even made it in the first place because they normally don’t even do things for “as cheap as $50”

As she was walking out he said to her “If they still have the cake you should try it because it’s really good…” as I mentioned before we threw it away because it was not very good…

The whole experience was just very disheartening. We had heard such good things and maybe this was a one off situation, but we have a reception planned for over 200 people next year and we will absolutely not be ordering from here again. We are also in the event community and won’t be sending recommendations here any longer after our personal experience.

Making a mistake is one thing. Things happen especially around the holidays, but to push blame and verbally insult another person as a business owner is another. We are incredibly disappointed.

Pictures of the email for clarification with photo examples and the cake...

We talked to many bakeries in the area for our wedding, and no one impressed us like Happy Cake Co. My wife and I are big nerds, so we wanted a cake that encompassed some of our favorite things: Star Wars, The Lord of the Rings, and board games. I brought pictures of elements for each idea, and a rough concept. Not only did he get it, he was excited about it! He immediately started talking about the elements he could include with each layer and theme. No one else had anything close to this reaction or this creative energy. Not only was his creativity absolutely on point, he was able to find a solution that stayed in our budget. And to top it off, my wife and members of her family have a very specific food allergy that he researched and found solutions for before we even arrived for our appointment.

He was able to get it made and delivered without any issue. He is very straightforward and matter-of-fact. Some people may see this as being rude, but I appreciate it. He also paid very close attention to the details for us.

We had so many compliments about the cake at our wedding. Our host was actually apprehensive about cutting into it because she thought it was so good.

Happy Cake Co made one of the best features of our wedding. They were a pleasure to work with, and I'm sure I'll be using them in the future for...

Less than two months prior to my daughter's wedding, Safeway had completely dropped the ball, and it was looking like we would not have a cake. I walked into this bakery on a Saturday almost in tears. Two months prior to a wedding is not when you want to try and find a cake! Mike asked how he could help me. I said forgive me if I cry, but I need a cupcake tower for my daughter's wedding and Safeway failed me. He thought I needed it that day, he started scrambling, letting me know what he had on hand, and giving me ideas of what we could do that day. I did cry then, and said no, no, I need it in August, he stopped and said, oh yeah we can do that! I then laughed with relief and said you are my hero! I went home, emailed him ideas, and we did a phone order. I live 5 hours away from where the wedding was. I had only been in the area to check in on some wedding details. The day of they delivered the cake set it up, and it was beautiful! The cake and cupcakes were delicious and exactly what I ordered. The best part. The price was beyond reasonable. I would have paid double at Safeway, and had paid more for a special birthday cake at a diffrent bakery the year prior. This company is a small business, with a fabulous crew who saved my sanity and my daughter's wedding day! I can't say enough good...