A&W Restaurant — Restaurant in Spokane

I just wanted to say I love AW burgers and fries . I've always found them to be the top of the line in flavor compared to other fast food options. For years I've been spending money at the one down the street from me and have always been happy with the food. Recently I had my usual a few weeks ago and the burger was smashed , dry, clearly sat in a hot warmer. The fries were literally dripping with grease. Stuck together in a soggy ball and definitely more than 20 min old. I could tell they had ben redropped in the fryer right before I got the bag. I took this as a one off and had them again a few days ago. My experience was the same. It was so disappointing after 2 attempts at my favorite place, both were terrible. I'm not the type that complains however because of how much I've always loved your product I felt the need to explain why I'm giving up on the store I've spent hundreds of dollars at at least once a month for years . Clearly they don't care the way they used to . And for a buyer meal that cost 13 to 14 dollars after tax I'm not wasting my money on food that is neglected , redropped and held for longer than standards allow. Your employees know the standard because I have the same thing everytime I go and it's always great until recently. they just were lazy plain and simple. If you as a company are going to charge what you do for a burger meal which is high let be honest then fine but It should be the quality that I've always thought it...

The few times we have been through here the customer service has been subpar, today was no exception. Our double burger had only 1 patty and was ice cold. The 3-piece chicken box had a mangled up, unrecognizable piece of chicken. The biscuit looked like it had been sat on. And to top it off, we didn’t receive our drink. When we called to inform them of the mistakes, the manager sounded like they couldn’t care less. People should receive what they ordered and paid their hard earned money for. Very disappointing. A waste of $30. We won’t be back and we will make sure to let others know how disappointing this locations service and...

Check this order out. 2x double bacon cheeseburgers: no bacon, tomato, lettuce, sauce. 1x Lg fry: got the KFC fries 1x Onion Ring: Came in KFC box 1x Chx strip meal: KFC version which is fine.

Despite the missing ingredients, food was standard A&W. It's one thing to check your order to see if you got your items. It's another to have to open something up and see if it's the right thing? One might say, "just go back in and let them know." Not possible when the return destination was over 30 mins away. No real review, just...