Stopped quickly at the Subway on the corner of Wellesley and Alberta for a cheap meal for my kids before soccer practice. Never have been to this Subway before and won't be going back. My son is a vegetarian and I wanted to order a slider with out the meat. We are on a budget so it seemed like a great option. First I was questioned for alternating the slider format offered. Again all I was asking for was no meat. They finally agreed. I didn't want to pay $7.00 for a vegetarian sandwich. The sandwich comes with a half slice of cheese when I asked for an extra 1/2 slice it was as if I was asking for a million dollars. She very "kindly" told me they would do it this one time. I responded with the same "kind" voice I was given by telling them I was actually saving them money by eating the cheese instead of the meat because they don't have a vegetarian option. She then proceeded to tell me that If a Subway Quality person came in then they would get in trouble for adding the half slice of cheese. I asked her name and again ever so "kindly" she told me it was Juanita and that she was the manager. I hope that a Subway higher up comes to her store and sees how she is discriminating against vegetarians with such a rude manor. She instantly was angry at me for asking for a slider with out meat for my vegetarian son. I hope it was worth losing my business. Seriously think about it you are in the customer service industry if you have had a bad day don't take it out on the people buying your product. And Subway if you are that strict about what is taking off your sliders that your managers are afraid of getting in trouble and then taking it out on the customers then...
Read moreWhile most subways are great, this one is lacking in customer service. First the employee helping us did not have a name tag on so I can not tell you what her position in the store is. I can say if the blue haired employee helps you request she make one sandwich at a time completely. My wife and I ordered two sandwiches and before she got halfway through ours she started the ladies sandwiches behind us in line. For 5 min our nice n toasted sandwiches were getting cold as she built the other two ladies sandwiches. Not sure who trained her but she acted like a manager as she told a fellow employee she did not need help. YES YOU DO NEED HELP AND RETRAINING. There is a wonder subway on Francis Ave by burger King. Go to that one instead, they are...
Read moreThis location might as well shut down and close it's doors for good. I give up on this place.
The last 15-20 sandwiches I've gotten over the last year from this location, are not being wrapped correctly. By the time I carefully unwrap it at home, the guts have fallen out and I have to shove it back in.
This is getting ridiculous. I'm going to another location from now on.
This franchise owner obviously does not care about the service of it's employees, quality of customer experience, or business as its always closing its doors down early. If your employees are going to lock the door early, and consistently, then you need to update your entire hours of operation to match. So sick of playing roulette with open...
Read more