Marco's Pizza — Restaurant in Spring Hill

I understand mistakes happen but when there are so many it's clearly not isolated. Absolutely Shoddy service and product quality. Not the Marcos quality I experience from up North. The GM or owner if a franchise should be ashamed as they fall far below quality.

I ordered and was charged for dbl cheese on our cheese bread. 1/4 of the bread didn't have ANY cheese. They gave us a piece of dough with only just a little bit of pizza cheese sprinkled on 3/4 of it..... And then charged me for double cheese and a complete product. We had to add some butter, more cheese, and cook it so to eat it and that defeats the purpose of take out.

I also ordered a medium thin crust with white sauce, cheddar cheese, and garlic + parm toppers. It was marked so on the receipt so they got the order correctly. What I received was pretty much a dry cracker with melted pizza cheese and barely any cheddar. If white sauce was used it wasn't much because there wasn't a hint of neither a whiff or taste of garlic. And, again -- dry as heck which doesn't happen when the white garlic sauce is ordered.

I called and after two extensive wait times I was told I could come back and get it replaced. It didn't matter that doing so would had added another 35 -40 minutes on to my day. I had to ask if they would simply credit me for the extra cheese I didn't receive .... The answer was yes BUT followed by quickly hanging up on me. I'm guessing it's not very likely I will be made whole as she neither clarified my name nor told me how to get the credit.

For now on I think I'll just stick to Hungry Howies. Actually, there isn't any reason to not do so when Marcos in the area provides poor quality. I chose Marcos bcuse I liked their product but when they skimp on topic quantity-despite charging- and product quality the product loses appeal and is...

I absolutely love Marco's Pizza but. Today I visited this store and the treatment I received was real I ordered on line and somehow ended up in michigan the manager took great pride in chastizin me and then informed me it was my problem to fix. Laugh and stated your card will be charged good luck getting that fixed Then stated the other store is stuck because I opted to pay cash And said people like you are why this store only takes cards .and then said good thing I didn't order from other store up the road She would have sent me there to fix problem .if all of this was not bad enough she was in the middle of a new hire as this young man left she turned to two employees in the Back and said. Can you believe he was hired to be a shift leader HE LOOKS LIKE. PUNK then stayed no way in he'll he will make it .I was standing right there and she could have cared less who hired her t I spoke to employee who was leaving and asked her name. I won't go back what is her problem. Please respond also worst pizza everJust a side note my husband brought home pizza same night from marco on 200 in ocala they had the old world pepperoni and the pizza was 100% better I still have yours in my...

Ordering on the website was very difficult it confirmed my order and when I got there turns turns out the order was not put in. I asked the employee to put in the order for me since I was already there they refused and asked me to put the order online. I put the order online at 7:08 and I had to ask in employee to confirm that they received order in order to start making it because they hadn’t started. I waited 24 minutes for my order to finally come out. I ordered plain wings on the website however it managed to pur bbq wings instead. I told them about the mistake. They were nice to put in another order of plain wings. So I waited another 10 minutes then an employee came back to tell me that the owner will charge me for the second order as well because it was my mistake. I told them to keep both orders. Needles to say I am a very unhappy customer I will never visit your store or a Marcos pizza for as long as I live and I will never recommend you to my friends and their friends, etc. I will be writing many reviews online about my horrible experience. You just lost thousands of dollars because of some stupid wings. First rule of customer service, the customer is...