Aroy Thai Kitchen — Restaurant in Spring Valley

I honestly dont want to give any stars this place is completely horrible due to the non-professionalism of the cashier that works the front I called in my order for pineapple fried rice she said okay she took it did not give me the total did not ask for my name immediately hung up in my face when I called back and said hey you didn't even ask me my name she says I have your name on the caller ID I said ma'am that's the person who pays the bill that's not my name she was very condescending then I asked for the total and she told me and then was like is there anything else I said no and then she hung up again immediately once I got there I saw it wasn't even busy for her to be rushing off the phone the way she did there was nobody in there but four people I asked her what her name was she refused to tell me when an attitude and told me she doesn't have to tell me her name then she went on to explain how everything is linked and she knew who was calling because I've called before which wasn't a problem that she wanted to do that it was the way she did it that was the problem the etiquette and the customer service was just completely horrible she told me my food would be ready in 10 minutes but it had been almost 15 minutes since I called my food should have already been ready I told her to cancel the order and I wanted a refund she refused to give me my money back and told me the cook was already making it and that I needed to work on my attitude my mother came in and made sure I got my money back after arguing with the lady and threatening her with calling the police I will not recommend anyone go here you are a business customer service is number one I've worked in customer service for over 10 years if that's not something that you are good at providing it's not naturally in you to be personable in communicate with intelligence and politeness then you don't need to be in customer service very simple this happened Saturday...

Walked into a completely empty restaurant except for two young children huddled at their iPads at one of the tables. Asked the woman taking the orders if they had a thai peanut salad and she said no, but agreed I could have a regular thai salad with peanut sauce. After I ordered the Thai Salad I was a little confused why she was asking for over $12 when the posted menu price was 7.99. I gave the money and waited patiently for the receipt which she didn't offer. When I asked for it, I saw the reason for the price increase was an added $2.50 charge for peanut sauce. I simply asked the woman why she didn't let me know there would be an extra charge for the sauce, and she immediately asked if I wanted to cancel my order. I mean, it was about 40 minutes to closing and since the space was completely void of customers and I observed her sweeping as I parked I figured she must have been eager to leave, but she continued to explain about the added cost and how other places charge like an extra dollar, while I waited for her to complete her offer to refund she kept asking ME what I wanted to do. The whole experience felt extremely passive aggressive and I certainly didn't want to make workers unhappy about preparing my food when they really just wanted to go home - unless there were other reason for her mild aggression and hostility towards me. Horrible experience for a simple...

Food was old and spoiled. Obviously...without a doubt, the food sat out in the open air against proper Health Department Codes at the restaurant then sold to us. Very disappointed. We bought the food late night on Christmas Eve before they closed so that we could eat it on Christmas day. When we attempted to eat the food on Christmas day, we immediately realized that they had sold us old, sat out food that was literally spoiled. Since they were closed on Christmas day, we were forced to wait until the morning after Christmas to contact them to share this disgusting experience. So we contacted the restaurant in the morning on the day after Christmas when they reopened and they told us that the the owner Jeff would be contacting us. When we finally got to speak with Jeff and share our experience, he refused to either remake the order fresh for us or refund it. Which was our only request. I still had all of the food and my receipt to bring back in to prove that we were not being dishonest nor trying to be deceptive in any way. We spent $118.00 and in addition to this amount we gave a tip. We were accused by Jeff the owner of leaving our refrigerator open. This is unbelievable and horrible customer service. Jeff...the owner was so unwilling to fix this matter. This explains the lack of quality of the food and service. Eat and support this establishment at...