Hokaido Sushi — Restaurant in Spring Valley

One of the joys of living in a city is the local restaurant scene. It's pretty tasty in Las Vegas. In many cases a Las Vegas Strip casino lured the chefs here to work in a casino restaurant. Eventually they get tired of the grind and open their own restaurants close to home to be nearer to their families. This is our gain. Hokaido (with one K; there's a Hokkaido a few miles north) is a southwest Las Vegas gem. Even if you are coming from the Strip or even Henderson, it's spittin' distance (as they say in Texas) from the Russell exit off the 215. The restaurant is small which makes it cozy. The jumpin' sushi bar is at the far back of the restaurant. in the middle are long tables for big groups. Cozy coves line the north and south walls. Each has three walls, giving diners privacy...and safety in these covid-infested times. Japanese art and decorations make you believe you just landed in Tokyo. Check out the art on the walls and in each booth. Museum quality! A TV is tuned to an Asian MTV-like station. The music is upscale and danceable. The only lyrics I recognized the entire meal was "suger free." (Great song!) This gives the place a Gen Z vibe. The food is amazing...and affordable. I spent three weeks in Chiba and Okinawa, so I learned pretty quick what the locals eat. (Plus locals don't like toilets in Japan, but I digress). The food at Hokaido was the most authentic Japanese food I've eaten since I got home. Lunch is a bargain. For $9.95 you can sup on a salmon teriyaki lunch box which includes a bowl of steaming miso soup, a salad of crisp greens with an Asian dressing, four California rolls and a small, deboned whole salmon swimming in teriyaki sauce. For $2 more you can add a second item. I had to add the chicken katsu, the fried chicken cutlet served with a sweet ketchup-like sauce, because this is a ubiquitous item on local menus in Japan. I missed it! In 2022, how can you bet this? They serve lunch from 11 until 3. There's also a wonderful selection of udon noodle soups, perfect for the 10 day of cold weather Las Vegas has. There are Japanese ramen soups and poke bowls. This is one place that doesn't have an all-you-can-eat sushi option. The service was classic Japanese: deferential, polite and efficient. Our green tea cups were NEVER empty. The restaurant is in the middle of a strip shopping center, so there is always plenty of parking. You can go to Chinatown and find wonderful Japanese restaurants. The Strip casinos have them too. But wander into this jewel in the southwest and you will have a true...

I walked in at 3:10pm a table for 1 (there was only 1 other table with 2 guests, when I walked in) The waitress asked If I was ready to order and so I ordered a water and a screaming "O" the waitress rudely took the menu back halfway through my order, when I actually wasn't done ordering. But I let that slide. Got my water but was still waiting for my food. A male and his daughter walk in at 3:14pm and they get seated behind me and start ordering immediately, a miso soup and a few other items. 3:32pm and still no word on my 1 item I ordered, no waitress checked on me or anything, meanwhile they continued to serve the guest and his daughter directly behind me. I got up and walked out seeing as how as they were seated after me and had multiple items ordered, Including the daughter ordering a screaming o and getting it before I even had a waitress come by my table even though I was directly in front of them and ordered my single item prior to them arriving. And the waitress looked directly at me as I walked out, as she was serving them their food behind me. The service at this establishment has gone down tremendously over the last 4 months, and as a frequent guest for the last 5 years, this is very disappointing. The visit prior to this, there was a waitress that would not leave me and my partner alone while we were eating, I understand it was slow but there is no need to hover around the table and even lean over the table and place your elbows on it as we are trying to have a conversation of our own. It was extremely rude, so we didn't tip very high that day and I see that being the result of today's recent visit, which I think is extremely unprofessional because it should not matter weather we tip high or not in order to be served the food I ordered today as a paying customer. Very dissatisfied and disappointing, I might start looking for a new sushi restaurant in town, which sucks because I've been coming to this one for the past 5 years, even though it is nearly 32 minutes out of my way.

Please find better servers for the sake of your restaurant 🙏. The food is delicious but the service is horrible and has gone down in the...

Terrible take out experience! We arrived there on time per Grubhub’s time estimate and they told me another 20 minutes. I sat in my car after and when the 20 minutes was up I go inside and they rudely say another 10 minutes. So I waited inside for 15 minutes and when my order didn’t come out I asked again. The lady looked at me and completely ignored me, went to a table, and then went to the back. I walked to the back and waited to talk to someone and calmly explained that wasn’t nice and I just want my food. The lady said “it’s not my problem” and walked past me. I stoped another lady and she said they started making it and tried to hug me — I said please I don’t want a hug I just want my food. Then she disappeared and a guy came up and said yeah another 20 minutes and can I wait in my car. I told them that if me standing there in the back is inconvenient for them, imagine how inconvenient it is for me to be waiting 30-45 minutes. My food finally was ready 10 minutes later and the order was wrong and missing a roll and fresh wasabi. I called to tell them the order was wrong and they said “we’re busy” and hung up. The lack of customer service is unacceptable — at the very least offer a miso soup or take a roll off for waiting all that time. Not to mention the tuna was browning and we had to spit out 2 pieces of salmon sashimi because it was fishy. I’ve worked in service so I’m very tolerant, but this was an overall terrible experience —...