Nielsen's Frozen Custard — Restaurant in Spring Valley

We have been going to Nielsen’s for frozen custard for years! Tonight was a terrible experience! We took the family for dessert - we have family here from out of town. We were very excited just to have K (don’t want to blast the rude person) who was super rude take our order. She just kept asking, “Is that all?” After every person’s ordered. Mind you we were a party of about 10 people who all walked in together and were ALL clearly ordering together. When the final person ordered, she said, “UH, thank goodness! That was a FAT order!” In what world is a “FAT” order a bad thing for a business? The complete rudeness was terrible. After the order was made there were numerous mistakes, and we were still waiting for the last custard. When I asked why we hadn’t received the last order, she asked to count how many custards we had already received, as if we were trying to steal custard. How can we steal custard that is given to us by them? I’m not sure I will return to this location ever again. I can have a bit of sympathy if a party of 10 showed up 5 mins before closing but when we show up 2 hours before close and for that kind of attitude, rudeness and unprofessionalism really hurts the whole brand. The customer service was horrible! Especially for spending $100 for custard. Hopefully this can be fixed because I don’t think we will be back.

Yes, Howard, I would welcome a gift card. As I mentioned, we have been frequent customers for many years. Since the Durango location opened, we patronize this location more than the others as it is closer to our home. I appreciate your prompt response.

UPDATE: Howard's promise was empty as no gift card was delivered. Nice try to make it seem like you cared about your...

Tonight I dealt with the rudest girl who claims to have been the manager. She was disrespectful and gave service as if she brought whatever issues going on in her life to work. Then not only was she rude but when asked for her name she said she didn't have to give it to me. I don't know what grade she fell behind in but that attitude was childish. Then when I asked the cashier for the name of the rude young lady she was told she could not give me her name and ignored my request. I really don't understand how one can have employees that are being rude and giving disrespecting service with attitude can elude accountability by not giving there name. I went to durango security to for a complaint due to this girls continuous lack of management. I love Neilsons and take my family often and have met one of the managers during opening. She was wonderful so I don't understand where the lack of training went. I think the Monday 9pm crew may need...

What a gem. A one-of-a-kind place. Recently opened inside the Durango Casino -at the Food Hall. The best place to get custard in Las Vegas hands down! If you have never tried frozen custard, you haven’t tried the real ice cream. Nielsen's Frozen Custard beats ANY ice cream shop anywhere! Love frozen custard and Nielsen's won't disappoint. I always get a custom concrete of bananas, almonds , vanilla. So creamy , so thick ,so rich and so flavorful. So tasty. A creaminess you have to experience to know. Awesome variety of choices to suit whatever you're in the mood for. Takes you back to a time when things were more real and pure and healthy, not like today when everything is artificial and tasteless. The customer service is amazing, very welcoming and friendly. I love it here and you will too. Trust me on this, check...