Shipley Do-Nuts — Restaurant in Spring

So I moved to Texas from California in the summer of 2023, and one of the most recommended place given to me was to check out Shipley Do-Nuts. I had a positive experience having them for the first time at my job when one of our HR staff brought a variety of dozen donuts for employee appreciation day. Seeing that they were good quality donuts, I kept a mental note to myself to check them out someday on my own, maybe on one of my days off. The first time I ventured out to this location, the quality of the donuts were just as I had remembered it the first time at work, so I've decided to come back here again. But the after the 2nd and 3rd time ordering from this place, for some reason the quality of the donuts have changed. They don't look or taste fresh anymore, the dough on these donuts feel like they weren't cooked properly and they just dipped it in icing or stuffed it with cream inside. Most donuts I've had at local places, it feels fluffy and fresh but the ones I've had the last two visits look and felt deflated and the flavors just tasted bland. I don't know if I'll come back again anytime soon. I don't know if it's just this location, but I'll be going to Top...

I have always loved Shipley's recipe for donuts. It's definitely the go-to donut shop. However, the customer service has consistently been highly disappointing at this particular donut shop. In the last year, I have gotten THE worst service at this place. Example, there was a line at the window, so I opted to go in. I was the only person inside. There was a worker sweeping the floor and I could see the pile she was making including a nice large moth in the center of the pile. So I'm moved as far away from her as possible in my slacks and sandals, to order at the counter. She continued to sweep, in my direction! She wasn't sweeping carefully to avoid me, she was sweeping with gusto in my direction! I think I will make the effort to purchase from HEB if I need this type of sweet from here on out. The time before that I had an issue, my son wanted a donut. We got there 15 minutes before they closed. Went up to the window, and they told us sorry we've already thrown all...

BUYER BEWARE!!! I have been going to this location since the grand opening. A roach was found glazed into a donuts that were brought at the FM 2920 location.  The young girl at the window was rude and got my order wrong.  Shipley's was my favorite donut shop; I will NEVER go back !!  I called and the spoke to Dalia (the manager), I was told the district manager would give me a call.  No one even attempted to call me and/or even requested to see the pictures; therefore, this must be a common occurrence, and they are infested with roaches. To add injury to insult, I was sent two free donut coupons in the mail!! I have lived all over the world, and I have NEVER experienced anything like...