Popeyes Louisiana Kitchen — Restaurant in Springdale

I received an email from Popeyes "We've added $5 Popeyes Favorites to your account - what are you waiting for?" I received on today's date (7/24/20) at 10 am. The offer was for 2 pcs mixed, 2 tenders, and 2 biscuits for $5. I wanted to use it. However, I could not figure out the mobile ordering. I went to this location and the cashier was asked for assistance. She could not understand me as I was wearing a mask (as it is mandated to do so in public or you can be fined; plus it’s the right thing to do for safety and preventing covid-19). She finally understood and said no, that she does not know how to do mobile ordering. I asked her can she get her manager or ask someone do they know how. She got with another employee. He was no help either. I asked for a manager. He got the manager for me. He came up front to the register where the cashier was. She told the manager that I was mad at her because she could not understand me. Why is she lying on a customer? I just wanted to know how to do mobile ordering so that I can take advantage of the offer that was sent to my email. The manager eventually told me that he does not know how mobile ordering works either. In the meantime, the cashier was getting orders ready. She took her mask down to her chin, exposing her mouth and nose, and was wearing mask like a chin guard. I heard her cough a little, she was improperly wearing her mask, and did not cover her mouth at all. I told the manager. I was pointing and trying to get him to look at how she is wearing her mask. He would not look until the girl was beside him giving an order to a customer. The manager asked her to pull her mask up. She asked "why?" before pulling the mask up. Then, she said that I need to go home. I said to the manager "are you really going to let her say that to me?" He just looked at me and said nothing. The cashier said that I was harassing her and she was going to call the police. I said that I could not believe that an employee can talk like this in front of a manager. Again, the manager said nothing but just looked at me. I asked for the cashier's name and the manager's name. The cashier said that she was not giving her name. The manager was hesitant about providing name. But, eventually said her name was TRISHA (not sure of spelling). The manager told me that I can get his name off the door. I said "why do I have to go to the door to get your name?" I heard something about "illegal." The name on the door was OSCAR LEMUS, GENERAL MANAGER. The way that these individuals acted and treated me, I am not sure if I was given proper names of these individuals. Both are Hispanics, which they have been in the news in this area for the rising population of covid cases. But, the cashier wants to question why she needs to wear her mask properly. And, she works for a company that has been advertising safety precautions to customers. This cashier and manager are the worst I have ever encountered. They have no customer service skills and were very rude. I filed a complaint on the company's website. I hope that Popeyes will give disciplinary action up to termination and get back with me on how I can get the chicken offer.

UPDATE: Filed a complaint with company. Guest Relations said that they are sending to field leadership team. Also filed complaint with ADH in regards to TRISHA handling food with no mask and coughing without...

Incredibly disappointing. My husband and I love Popeye's chicken, and wanted to get a couple of 4pc meals for dinner today. Why not, it's our day off, we deserve a treat, let's get some Popeye's!

They gave us a 4pc and a 2pc, frustrating but not the end of the world. I check the receipt to see we were charged for the 2 4pc meals, so I call up the store for a refund. It's a bit late, and we can make do with a little less chicken, so why make the journey, right?

I explain the situation, and that we don't want to go all the way back to the store, so would they please assist with my refund, even if only for the chicken I was missing. She says something about the receipt, and I assure her that I have it at the ready, prepped to give whatever info she needs to make it easier for everyone involved. She says no, we need the physical receipt brought in for a refund.

I say again we just got home, we don't especially want to turn around and go all the way back over this. Is she sure there's no way to resolve this?

She tells me that she needs the receipt as evidence to the GM, which doesn't quite make sense because can't she just reprint it? I'm happy to give the ticket number or whatever else she needs, but we didn't make this mistake and don't feel like it's right for us to be inconvenienced further over it.

She sighed at me, told me again we need to bring in the receipt, so I asked for a manager as politely as I can. I've worked in customer service and food service my whole live, I've dealt with my fair share of Karens, not at all a good time, so I'm trying to be as polite as possible even though she's taken no accountability for the- easily avoidable- mistake, no understanding, weirdly standoffish about the whole thing.

Well, she's the manager in action, so we can either come get the food with no receipt necessary (which, what?), or bring the receipt in for the refund.

Fine, we're over it by now. I wish her a good night while my husband heads out to trade in the wrong order for a fresh, correct one, right?

Nope! They don't want to remake our order, so here's the two pieces you should have gotten to begin with! They're cold now, you're welcome! :D

We WANTED Popeye's for dinner tonight, but after this we just got a refund and...

This location has some of the worst service I've experienced. It is understandable when things take awhile or I'd they're out of something because those things are bound to happen. But--I was at the drive thru speaker I stated that I had an online coupon number and would like to use it. The cashier said to pull to the window. I thought it was odd, because I've used an online coupon code and usually they ask for the four digit code and order. When I got to the window, and told him again that I wanted to use my coupon, showed him the code on the phone, he then said I was supposed to tell him at the speaker. I reminded him that I did that and that he said "just come to the window". He replied "I couldn't hear you". I said "that's fine. Well can you just take my order now?" He said he wasn't allowed to do that and that I would need to get back in line at the drive thru, just to start this all over again. I was shocked. I calmly reiterated, that HE told me to pull forward, that I DID inform him of the coupon. He would not do anything to fix this after waiting in line 20 minutes and he acknowledged that he shouldn't told me to pull to the window. This was 1/14/2022 and I reported it to the website and will also be making a call. Normally, I just shrug off a bad experience but this...