Auntie Anne's — Restaurant in Springfield Township

Service could be better, I have gone here for months due to no other place near me selling good cinnamon pretzels with a reasonably sized dipping cup for sauces. Unfortunately, all of the workers are rude and seem tired- no matter what time of the day it is. Their tone is very disregarding and they do not make any effort to smile or lighten up on their tone; along with mumbling the majority of the time. I work in food service too, so I understand how tiring it can be dealing with customers, but I often work 10-11 hour shifts and I still treat customers with respect and with a smile.

Being paid minimum = minimum effort workers are putting into their job. They need to be paid more, along with actually respecting their customers.

The only time the workers seem lively is when they are talking about drama towards each other. Overall, not a good place to go to if you want to talk to workers who don't care about their jobs and are working there just for a quick buck. If they were kinder, then they would have...

Approximately at 4:25 today I came to auntie Anne’s by my son request while we were shopping. As we are in line waiting the light skin young lady who I have to say has such a very ugly personality she made jokes to the team about my son. She was the ones making pretzels she stated my son head was huge and as big as the character head “stewie” the young lady behind her who has a little bit more weight than her found it funny and laughed! I just left the line and no longer wanted any service from them it was loud enough for Me to hear and I’m sure if the joke kept going my son would have heard it as well. I only didn’t say anything because my son was here it would have hurt his feelings to know grown adults can be bullies to. I tried to get her name but didn’t see a name tag on her but I guess thats how she make her day go by fast by belittling children! A line full of adults and she...

We asked for a order of pretzel dog and was told rudely it would be 25 minutes. We said that fine we will wait. Next we needed pepperoni bites, well that's going to be 35 minutes, ok that's fine we are already waiting on the pretzel dogs so no problem. Then we wanted 3 large nuggets, didn't have them so the girl taking our order pulled 3 small out and dumped them in 3 large containers and said anything else. And I was like Yeah I wanted large not small in a large cup. So she says it is company policy to give the small for large when they are out of large. No trying to hide it just boom here's ur small/large nuggets. Then got mad and threatened to call security if we didn't leave without the food I had already paid for. I have been in auntie Anne's every where we travel but no more. People be careful you get what you paid very rude and extra poor...