Starbucks — Restaurant in Springfield Township

I keep hoping this place improves but it just isn’t happening. I have had a few experiences of ordering with the app and a couple different scenarios take place.

1. I have ordered pick up and the app says it’s ready and I get to the door and a sign says I have to go through the drive thru line. I HAVE to go through the car line when I order to pick up inside? How am I supposed to time that kind of pick up? The car line is always long and slow. 10-15 cars
2. This just happened today. Drive by the door first to make sure there was no sign and there wasn’t. I ordered and when I paid on the app it said “see you in 30-35 minutes”! I’ve never seen such a thing. I called in to have my order deleted as I had somewhere to go out of town. The nice person who answered confirmed that it would be that long and I asked to cancel my order. She said they can’t do it and I would have to call customer service. I’m real sorry that this local shop is having such difficulty. I was also told that they don’t allow someone ordering with the app the option to order featured items that way. You have to do it inside. Now today the features were available but there was that super long wait. The owner of this store responds to some reviews but it’s disappointing that they are canned responses. The workers must have a hard time with all this. They have been polite and I appreciate that. But something needs to be done by the owner to give a better experience to their customers and I’m imagining,...

First off everyone is aware of how busy starbucks gets and we accept that by allowing extra time. Yet today was the worst experience I've had with the starbucks company. I ordered around 1030am which the app informed me it would be ready at 1047am. My family and I left home and reached starbucks at 1049am at which time my food part was ready but my drink was not. Standing, waiting and watching. So many people waiting for mobile orders, after five minutes I asked the batista about my order which she says it will still be twn minutes so I thanked her and continued waiting and during this time SEVEN mobile order customer cancel their orders due to how long the wait is going to be. You would think the mobile orders would move a little quicker but they did not. After another 15 minutes after I asked first I asked again at which time she looks and looks and looks and tells me they already made it and I said you haven't handed one drink to anyone named Samantha in the 30 minutes I have been waiting. So they quickly make my drink at which time my sandwich was cold from how long I had waited for my drink. And with the driv thru line extremely long the only focus was on drive thru not any of the other paying customers. Workers stood around talking about upcoming work things is completely...

I’ll start with: the baristas at this location are extremely friendly, patient (kinda have to be with the amount of traffic accommodated) & they make the drinks well. Unfortunately, that doesn’t make-up for the fact that this franchise has become extremely unreliable as well as unprofessional since the pandemic. If you’re running behind and think to utilize their mobile order pick up... just don’t lol. It doesn’t really matter ~50% of the time bc you’ll have to wait in the drive-threw ordering line to pick up due to the fact that their lobby is closed. Closing the store / lobby due to COVID-19 cases is completely understandable. What is not acceptable is having 0 consistency in hours AND not updating your platforms to give consumers any indication of what exactly is going on. Thankfully, our commute to the store is only around 10 mins. Yet spending that extra 20 mins to drive there and back empty handed is frustrating to say the least. Baristas: ⭐️⭐️⭐️⭐️⭐️ 2172...