TownePlace Suites by Marriott Mansfield Ontario — Hotel in Springfield Township

Unpleasant Experience at the Ontario, Ohio Marriott.

I recently had the unfortunate experience of staying at this Marriott, that was far from satisfactory. The overall condition of my room left much to be desired, and I could not overlook the numerous cleanliness issues I encountered during my stay.

From the moment I entered my room, I was greeted with an overwhelming sense of neglect. Both the couch and carpets were visibly dirty and stained, and the surfaces seemed to have been untouched by a cleaning staff for an extended period. Dust and grime were prevalent throughout the room, indicating a lack of attention to detail and basic housekeeping standards. Once I turned down the bed covers, I saw several dark marks in the middle of the fitted sheet. Being well after 11pm, I made the decision to simply sleep on top of the covers. I likely would have slept fine like that had the entire hotel’s smoke alarm system not gone off shortly afterwards. This forced all of the guests outside into the parking lot for roughly 20 minutes. The flashing strobe lights and sirens turned out to be a false alarm. This was just another issue the hotel did not address or offer any compensation for.

The bathroom was equally disappointing. The toilet ran continuously, even after “fixed” by the staff after I brought it to their attention. It was evident that the cleaning regime was inadequate, leading to an uncomfortable and unhygienic experience.

I shared the running toilet and overall cleanliness issues with the hotel staff. I was then asked to show them these issues in the room, which I did. At this time an employee also took the tank off of the toilet and attempted to fix the issue with it. This “repair” didn’t work. After showing the employee the state of the room as well as the broken toilet, I was told the hotel would “take care of me” and “make sure I was compensated” for the issues.

Upon returning to my room later that evening, I found the room had been serviced by housekeeping, but the same marks on the same fitted sheet were still there, just covered up by the comforter. I once again alerted the front desk who informed me that housekeeping couldn’t access my room since I had a DND sign on my door. This was untrue. Housekeeping had in-fact entered the room, and I didn’t have the sign up. Housekeeping simply chose to not strip the bed and replace the bedding…

This is a solid example of how the customer service at this Marriott was subpar. The staff, although friendly, appeared disinterested and unresponsive to the concerns raised by guests. Requests for room cleaning or assistance were met with indifference, or lies, leaving me feeling unheard and disregarded as a customer.

I did reach out to the manager, Cory Simmons, via email and shared these experiences. Since I competed the stay, I did not ask for a refund. Instead, I asked to be credited, via points, for the experience. Cory responded once with a templated reply and then ignored my next three emails asking for assistance.

In summary, my stay at this Marriott was marred by the lack of cleanliness and a general disregard for maintaining a comfortable and welcoming environment. I would strongly advise against choosing this hotel if you value cleanliness, hygiene, and overall customer satisfaction.

Please note that this review is based on my personal experience and may not reflect the current state of the hotel. However, I feel it is essential to provide an honest account to assist other potential guests in making...

I gave this property a 1, simply because the bed was comfortable and the room was decent. But that’s it!

First, the beds are the bomb as I mentioned above and the property was fairly clean. However, there are a couple of things that they don’t mention on the website that is normally expected.

For example, the pool is NOT working! No sign on the website or the property states this when checking in. No one mentions this to you while checking in either. They state that it’s been close since Covid, but it is not broadcast enough so guests are made aware before checking in.

Secondly, this is a Marriott and most of Marriott properties have Netflix capabilities. However, at this property, it depends on the room you are placed in. Not all of their rooms have Netflix. It was our Anniversary weekend, and we had planned to come back after dinner to watch a good old movie before bed. It didn’t happen because our room didn’t have a smart TV. Again, this was never brought to our attention before checking in. The only way I found out is because I called the front desk a couple of mins after checking in.

The clerk didn’t offer to move me to another room because she said there wasn’t any more room available.

Lastly, yes they do offer hot breakfast, but it IS NOT self-serve! I asked this before checking in and the clerk assured me that it was self serve. It’s not! Therefore, you are served by a breakfast attendant in front of a table that blocks you from the breakfast area( food). My toast was burnt and eggs were hard and greenish-black. The sausage link wasn’t all the way cooked.

Don’t get me wrong, she did the best she could, but it was just too many people to wait on by herself. This is why people should be able to grab something and go instead of waiting 30 mins for someone to fix you a plate. She asked us what we wanted. We told her but still had to wait because she forgot about us. We had to go back up there and remind her. Bless her. I know this has to be difficult for her.

This is not what I expected at all!! Especially paying almost $200 for this stay. This was NOT a $ 170-night experience. Had I known that this property had such amenities unavailable, I would have kindly declined and selected the Marriott property across the street or in another location.

This is the worst Marriott experience ever for us. I wanted to make any other guests aware of what to expect before going and receiving the unexpected.

Oh, by the way, don’t expect a call or email response from the front desk manager. I was told that he is rarely unavailable and pops in when he feels like it. Very unprofessional! Your best bet is to contact corporate and file...

Our hotel room was not cleaned properly, we have stayed at this hotel before more than once and it keeps getting worse. Now it is not following CDC or even basic cleaning guidelines. But I’m getting charged $590.00 for 3 nights I have 2 children with me ages 2 and 10 months as well as my wife. So to start we arrive at 5am coming in Town for Easter, upon arrival I tried to use the restroom and there was a dried pee on the top and inner lip of the toilet seat and down the front of the bowl. As well as the shower liner is so old that the metal rings put in place to attach the hooks to are completely rusted and the curtain is yellow and it’s tearing up the bottom from age. Moving on there was a half a roll of toilet paper left in the room, to my knowledge people touch the nastiest part of your body and then pick that up again and during the pandemic how could that not be a commonly touched thing without leaving a virus on it? I also have a used box of Kleenex, another one I really pondered about... definitely a commonly touched item. Then when I contacted Cory Simmons Current GM of the hotel he brushed us off and said he personally cleaned the room but that is clearly not possible. I have pictures to provide and am being accused of making everything up because he supposedly personally cleaned it. We are productive members of society, my wife a Senior stock market analyst and myself a real estate agent and homebuilder very reasonable but expected way way more then we are receiving. we have stay here many times but this has been the longest we have waited to come back and it’s like the customers don’t matter we are just money in the pocket already. I could go on and on. But bottom line is we had to clean our room to try and make sure it was half was safe for our babies. And then told we need to provide adequate timestamp proof? Didn’t even come look at our complaint not one effort just a very unprofessional & unintelligent email. Apparently with all the other complaints I have been reading about {CORY SIMMONS} has been placed in the wrong position and thinks because he is a GM of a hotel HE IS ABOVE THE REST OF US. Well I own several Assets, Parcels & Entities but I treat all people with the respect and good costumer service. Please help us with this issue we will keep trying every avenue we can to get in contact...