Wingate by Wyndham Mansfield OH — Hotel in Springfield Township

As we traveled home from a vacation in Massachusetts, we decided to stop at the Wingate in Mansfield, OH. I'm not sure how to classify our stay. In some respects, it was a good stay. In others, it was not a good stay.||When we drove up, I had a sinking feeling when I saw that the sign on the building seemed to be hung over a sign for a different hotel brand. We've had too many experiences with booking hotels based on trusted hotel brands but discovering that the hotels had been sold to independents who provide sub-par accommodations and guest services. ||That bad feeling wasn't helped as we walked into the hotel lobby that was clearly under construction. The staircase was sealed off by caution tape, and the breakfast area room to the side featured 1970s decor that clearly wasn't under renovation. ||But, something happened next that was reassuring. The woman behind the check-in counter was warm and welcoming. She explained that Wingate had purchased this hotel from Country Inn & Suites and that the hotel was under renovation. She was very reassuring that the rooms (at least many of them) had been renovation and that we'd be happy with our stay. Our entire price for one night that included all taxes and fees was less than $130, so Wingate was discounting for the less-than-stellar condition of the overall hotel.||As far as the rooms, I'm not so sure renovations are complete. Actually, I hope they are not. The flooring is not carpet; it's linoleum. The bed was an IKEA type of metal bed frame. The furniture really looked cheap. The mattress was okay but not nearly as comfortable as we expected from a Wingate. The pillows were not okay. If bedding was new, I would not have expected the lumpy pillows provided. Most importantly, the bedding was merely a flat sheet, a top sheet, and then a "bedspread" that had the feel of another sheet -- super thin. There was no blanket. ||Also, AC was an issue. We entered the room that had no AC on. It was warm and muggy. We turned on the AC full blast and went to dinner. When we returned about an hour later, the room was cooler but definitely not cool. Basically, the room was fairly warm all night long.||We were hoping breakfast would be better. Basically, everything was basic. The warm foods didn't look very appetizing. When I opted for cereal, the twist mechanism to turn to get cereal out of the dispenser didn't work. I ended up taking the dispenser off the stand, removing the lid, and pouring cereal form there. Toast seemed like a safe bet until I saw the sign on the toaster that indicated users had to hold down the lever to toast the bread. And, the orange juice tasted like soap. We ended up leaving and going through a drive-thru for breakfast.||On the good side, Wingate did adjust the price of the room even without us asking for that. The location was great long I90, and a Taco Bell and Panera were within walking distance. Overall, I think the Wingate should not be open yet. I'm sure the stairs being shut down can't be okay with fire code, the lobby is so alarming, and the breakfast area sends the wrong message to guests. Will they return? ||Your bright spot was the woman who was working on the desk on 7/10 in the evening. If she hadn't been so warm and welcoming, we would have returned to our car and continued down the road when we saw the sign, the lobby, and the...

The reviews told me I was getting a 50/50 experience. That I did! The hotel was in what I considered a nicer looking area that was quiet. The room was clean comfortable and nice! The only noise I heard was from other room doors closing. They bang close hard. The air conditioner whistled a bit, but the nights were chill enough we opened the window at night. No more noise than what I would encounter at my home. Spacious with real bathroom doors and a closet. Working microwave and fridge. It lacked in electrical plugs and no usb ports. There was no wifi from stated remodeling that I didn't see happening the two days we were there, but got plenty of bars and used my data. The morning breakfast has a chance of being decent enough. Just wish the lady who ran it was as concerned about the empty meal containers as she was about the low plates. I mean we really didn't need twenty more plates if we had no eggs or potatoes to put on them. Again, the cups got filled then maybe 10 minutes later she realized the oj was empty and she never filled the water bin even after we saw her bring the bottles into the area. One day we came back and had lights but all the plugs were dead in the room. They were on top of that and did great figuring out how to solve it. We could then here them later in the evening checking all the rooms. How do we know? All those loud slamming doors. But, because the electricity was down I assume it affected the hot water heater, as there would be no hot shower or bath for me that night. sadness. I read in a previous review that they also had hot water...

Wow! I have never been so disappointed in customer service. I had to make this review to warn others and so they don’t get away with the way they treated me. Avoid this hotel if you can. I would give zero stars if possible. There was a loud, wild party going on above us for hours - past 1 AM. I’m usually very passive and don’t bother people. Plus, I didn’t want to stop the party as it sounded like they were just having a good time. After 4 hours of tossing and turning and being unable to sleep from the noise, I finally got the courage to say something. The workers refused to remind them about the quiet hours. “There’s nothing we can do about the noise.” Even though they have quiet hours past 10 PM. We had to leave in middle of night and drive home without any sleep. I tried talking respectfully to the general manager, Harry. He was very rude and refused my requested refund. He said “It’s just business, ma’am.” He started to raise his voice and become disrespectful. I didn’t need to him to be extremely friendly, but I wish he would have some human decency and be kind. This makes me very uneasy that he is out there running a business. Just be careful and hope you never have to interact with him. Also, they were complaining about how they don’t like expedia for various reasons, and I thought that was unprofessional. I could tell they valued me less because I booked through there. I could’ve asked for a room change (they should’ve offered but didn’t) but after everything and all that work, I figured I should just leave. What a waste. I will never be back or go to...