Braum's Ice Cream & Dairy Store — Restaurant in Springfield

I would like to be contacted by the general manager of this location on W Sunshine.

When we arrived the line was backed up 15 cars deep. It was a beautiful day at 6:25pm on a Sunday and lots of people were clearly ordering ice cream because once we got in the straight part of the line not one car had a bag come out it was all cones and cups.

Despite clearly being all ice cream orders it took forever to get to the pay window. Once we got there the kid at the window said not one word...he just opened the window and stuck his hand out for money. We handed him proper change and yet it still took a couple mins to just hand us back a proper $12.00 change. No thank nothing. He never said a single word.

Once we got to the next window they handed out 3 frozen yogurts. One was supposed to be vanilla, once chocolate, one twist but they handed us one vanilla and two chocolate and left us sitting with the window closed to get our other two scoop cones. Multiple mins later they finally came back with the other two cones and my wife told the girl at the window the cone was supposed to be twist and the girl just replied "yeah. We ran out." REALLY?! And you don't say anything? What you just hope someone doesn't notice?? No "hey sorry. We are out of vanilla now. Can i get you sonething else or get you a refund?" Nope...nothing...just hand out a chocolate cuz you'll take what we give you sorry, not sorry.

At this point even my wife was getting frustrated who is normally calm as can be. Everyone at this location had been rude and not cared about ANY aspect of Service. So i said "we didn't want Chocolate we wanted twist." And THEN the girl finally said "well can i get you something else?" At this point due to my wife & I's diet where for a sunday treat we can fit a low cal cheat yogurt but not a cone i said "no thank you. I will just take a refund." To which i was told "ok."

While waiting for the refund an older girl (by older i mean MAYBE 18) with multiple nose piercings open the window with an IMMEDIATE attitude & said "Do you have your original receipt?" & from the passenger seat I said "i'm not sure. I just want a refund on the ice cream i clearly did not receive because you didn't have what i ordered." The girl with the attitude, who should never be allowed to speak to a customer if this is how she operates herself (i have been a custoner service & sales manager & trainer for over 20 years and would never keep someone like this in employment) said "I'm not allowed to give a refund without the original receipt." in a snarky tone that would make my 10 year old daughter look like a saint on her worst days.

Up to this point we had been basically treated like crap and still been polite but i was losing my patience along with my wife. First of all WE HAD NEVER ECEN LEFT THE LINE!!! Why do you need a receipt for something you handed and wasn't what we ordered so we handed back and had Never Even Left The Line!! I held it together and said "we haven't even left the line and we didn't accept the wrong order so give me my refund on the cone now so that we can leave!" to which i was responded with "either give me the orginal receipt, pick something else or you'll have to leave with nothing." So after being in line for 15+ mins to order ICE CREAM I hand to get out of the vehicle with a line of cars wrapped around the building to find where i stuck the receipt to get a refund even tho we were still in line waiting for order fulfillment!

I can honestly say that NO ONE working at this Braums that was involved in the order should work One More shift without getting the proper training that they clearly have not received. And the girl with the piercings with the Unbelievable attitude should not still be employed. Unless i have a proper apology and have this situation made right i will no longer visit Braums. This is not the first time that 16 & 17 year old children at Braums that have clearly not been properly trained on how to speak with customers or complete job tasks have "served" us incorrectly & this was...

Excellent!!! Old timey with a young turbo, neavu riche flair. I had a double cheeseburger with fries. It was very good, but nothing you couldn't get a several other places. The produce on the burger, yum! Even if it's matoes were extra tomato e... But the real prize winner here, was the dad-gum milkshake. Now they do hand dip their ice cream for their shakes, but... And I mean big but... Make sure if you order a large you specify extra large they will sell you a hand dipped milkshake just like Mama never made. 32 hogtied ounces. If you are a chocolate lover like I am (Connie is too, she LOVES the chocolate. Chocolate Lover!!), then make sure you ask them to make the chocolate with vanilla ice cream with chocolate syrup. It's the only way to get that old school OG taste... They don't mind, really. You got to have it, I mean I got chubby just thinking about it. I'm chubby right now! My wife, Connie, got a taco basket, as she is wont to do. She also got some fried chicken strips, they came with a lovely Gravy Sauce.she is a chubby mama! She's a tubby gal, but that's the way I like it. You'd like it too, and you just might. The place was nice and clean. The manager's name was Terry, or Todd, but it might have been Mike. He might have been an assistant manager, and he was all about 17 or 18 years old. But wisdom and skill beyond his years, ladies and gentlemen. That man masters the technique of order taking and delivering. Brought us napkins and some salt and napkins that we were in a major need of! Big points up for Todd Terry Steve Larry. The restrooms were exceptionally clean, and I ought to know I had to be in there for about 25 minutes before we ate. The entryway and grocery area were neat and clean, nicely arranged. The outside was very nice. There was a very nice gentleman named Honcho out by the dumpsters and grease collector, and he sold Connie and I two grams of special mushrooms. We saved those for the after Shake dessert. They were reasonably priced, and the quality was exceptional. I highly recommend. In short, go to this Braum's. Order big fat milkshakes, and boss those kids around. You can be tubby, and your belly will thank you. And so will...

So far Brahms is 2 for 2 ... I pull up an order of malt, as I'm pulling through I looked through the front window and I see everybody huddled up that works there so I pull around to the drive-thru order a malt she says pull around to the first window I'll have your total... I pull around the first window nobody's at the window, I wait a minute and a half 2 minutes as nobody greeted me... I thought maybe she meant the other first window as we all no half of the drive through s rarely use both windows at 9pm.... So I pull up to the window that the girl is at and she looks at me but doesn't acknowledge me... And I'm watching this girl sit there and drink her soda.. well I noticed the guy pulls up behind me and I see his hand go out the window and pay the person back at the window before me... They just weren't there when I was there.... The girl finally opens the window and she gets my malt and I said I apologize there was no one back there at the first window... I I went to hand her $8 and was about to say keep the change and she asked me to drive back around through the drive-thru to the first window pay for my mom and then pull up to where she was at again... Made absolutely no sense considering she had my malt in her hand... Is it difficult to have good customer service these days??? Would it have killed that girl to walk 15 ft rather than have me drive all the way back around and wait behind the 2 other cars that pulled up during this whole mess .... So now I'm going to call and report the girl for drinking in the kitchen we're food is prepared...it's getting where I don't want to even go to fast food chains anymore, IGNORANCE IS CONTAGIOUS.... Had the people there been doing their jobs somebody would have been at the first window, and if you're not don't tell somebody to pull around to the first window and they will have your total when you...