Casey's — Restaurant in Springfield

Ive been trying to get my fiance a peanut butter and butterfinger cookie- but they sell out (they're good) today when we went in they were out, and i just wanted to find out if they were still making them- when I asked all the kitchen guys started looking, and they had a batch that had been cooling in the kitchen. Jerry, brandon, Jason were in the kitchen, paige was also very helpful and was so sweet with the customers who came in. Saville was also so sweet too. All the customers who came in were regulars and were greeted with excitement. Such a good way to start a day. I cannot overexposed the vibes were immaculate. If I were an operator I would fight to get those people at a level of pay yo keep them working at all costs. People like that make a business so...

The staff could use some proper training. The cashier didn't seem to know how to do her job. No communication other than at the end when we had to ask for sauce. If you are ringing out any type of chicken you should ask if we want sauce. It's just common sence. She didn't talk to us at all. We had to ask her before leaving. She got all snotty with us and said we should have asked sooner. If you are the cashier it's her job to ask us before we check out. Obviously she wasn't trained or just doesn't have manners. I'm sorry but who wants that in a place of business. I will be skipping this location and go out of my way to a different Casey's from now on. I've never had any problems at any of the...

10/8/2022 Ordered two pizzas online, one medium cheese, one bacon breakfast. It said online (their direct website) they have the resources to make them. They called me and told me we don't have ingredients to make them. I asked them to cancel the order. They said they can't. I went online to Casey's, it doesn't give an option to cancel. They waited until the driver got there and told them the driver had to cancel it. Called doordash, because that's who it was being delivered from. They told me the store refuses to give me my refund and to call corporate. So now I sit here, no pizza for my kid, $38 down that I'll have to fight corporate for, and a disappointed kid. I will never order...