Freddy's Frozen Custard & Steakburgers — Restaurant in Springfield

The last two times I have been to this Freddys I have been severely disappointed. The first out of the last two experiences I have had, The order was completely messed up. Both burgers that were ordered had Items that were not supposed to be on there. That order cost $30+.. The second time I was severely disappointed was on 9-28-24. Around 10:29pm through the drive through. My order I.D # was AAA69MHLAGF8 the total cost of this meal was $27.25. When we got our food, my wife checked everything in the bag by pulling everything out and confirming there wasn’t any cheese curds. I drove back through the drive through to receive what I had paid for.. When I told the young lady the situation she immediately became frustrated, asked for me to hand my bag of food back through the window… took the bag of food out of our sight for 10-15 seconds… came back to the window with the bag and said I missed them and they were in there.. gave me the bag and closed the window..

This goes to show they have very poor training on handling food. Not just as a paying Customer, but someone who has worked in the food industry for several years, I would never in my right mind A.) take back food through a drive through window.. B.) taking someone else’s food out of their sight and than coming back and saying they were wrong.

I WILL NEVER COME BACK TO ANOTHER FREDDYS! I will make sure to tell everyone and their mother to stay away from such a poorly trained food handling company. I don’t spend almost $60 to have terrible service.

PS: Cheese curds that magically turned up in the bag of food were soggy and Cold, As well as giving two people a whole Two...

We ordered 2 meals with ice cream,1 sandwich, and 6 more ice creams. It was 90$! These concretes were so tiny for the price. The regular is definitely not two generous scoops, more like 1 for about 7$ with just two toppings. They were melted pretty significantly when we got them and four of them weren't made right. One of them was supposed to be Reese's and brownie but instead had about two solid inches of m and M's at the bottom. Also these are mini m and M's so they're bittersweet not regular m and M's. The burger had just mustard, they forgot the ketchup. The chicken sandwich, no sauce at all just a dry sandwich with the smallest piece of chicken I've ever seen. My pretzel burger was already cold and the fries were cold and waaay over seasoned. This was an online order I made sitting in their parking lot and I went in before they even sent the email. Seriously the worst 100$ I've ever spent. We thought it would be less pricey than Andy's but it's not and Andy's doesn't screw up so bad. Gave a 4 for atmosphere because when I went in for sauce the manager was very nice and apologetic for the mistake but I didn't tell him basically the whole...

This was my first time going and I really don't understand how they are in business. I mean, the food tasted good and the service was as normal as any other fast food restaurant but the prices were really high for what you got. You basically got a $4 steak n shake meal for $11+. I didn't know the burgers didn't come with condiments on them but I guess that's okay since they offer them free. And the burgers are really really thin... They tasted alright but it was pretty greasy and salty in my opinion. Honestly, both parties combined are smaller than the cheapest party at other places.

Honestly, if the price was maybe $6-7 for the meal then it would be a lot better. I'm guessing I got a medium drink with my meal but it would be comparable to a small at other places. Even the large was small and it just seems like they offer you less for more. I feel like I have to give it 3 stars because of that. If you are comfortable paying their prices for what you get then you might...