Gloria Jean's Coffees — Restaurant in Springfield

Waited almost 30 minutes for 3 drinks. They have 1/2 off over iced drinks from 12-4 p.m. although it’s not that expensive , they have some of the weakest espresso I’ve ever had. Ordered an iced latte and it was completely just milk. No presence of espresso at all. And to top it off it was sweet? Asked why it was sweet and employee responds “we add a little bit of white chocolate” why? If I wanted and ice white mocha that what I would get. Asked him if he can make he said no I’m busy. It’ll take me 2 mins. In “Gloria jeans” time, that’s approximately 15 mins. Asked for a refund instead. Waste of...

I asked for a medium green tea and then the woman at the counter said "okay, and what size?" And I replied with "medium" and then she said "we have small, medium, and large." After I said I wanted a medium one more time she finally took my order. When I got my tea it was not the right flavor even though I specifically said I wanted normal green tea. After that I tried to get a refund, but the lady just said no. Going to this establishment was a complete waste of...

The menu wasn't working, then got order taken, took forever for order to be made, she said she was training with no trainer with her, our flavorings where not put in our coffee and it took forever for something that...