Harold's Chicken shack — Restaurant in Springfield

Update 5 stars to 2: After almost 2 months in operation this restaurant has been came a typical Springfield restaurant. Serving cold food, incorrect orders at a rate of 50% to 75% and non-existent customer service. They put hot meat on top of cold fries. They constantly do not put sauce on orders. Sauce on and sauce on the side are 2 different products, adding sauce afterward does not create the same chemical reaction. On my last visit I waited over 40 minutes for my food because they made a mistake in the back and gave my food to another customer. You can hear EVERY SINGLE THING they say in the back. I stood there and listened to them give my food away. Then give me cold fries after waiting 40 minutes while they are counting down to closing time an hour before close.

Finally the taste of the mild sauce and the season of the chicken is starting to vary wildly.

I have called and spoke to management before, they don't care. Check your order before you leave and make hope the "good" cook is on duty.

Original review : This Harold's is exactly what you would get in the city. As good as 87th, made correctly unlike Hyde Park. Everything is seasoned and cooked perfectly. The wait is long because of COVID but they seem to be improving the process. They aren't taking call in orders which really sucks but I understand. This is probably the best thing to happen to Springfield in 2020. If you love Harold's, don't...

I was craving some hometown food and found this Harold’s. I went inside to order and the food was very reasonable but as I sat outside to wait on my food I started reading reviews, upon doing that I noticed a lot of comments of food not being hot which mines was hot, I seen reviews about chicken being dark fried to hard like it was in dirty grease and it definitely looked like it was fried in dirty grease. The catfish combo said 4 piece and I’m thinking I’m getting 4 pieces of fish and it was like 4 fish tenders and the fries was cooked hard and the sauce didn’t taste original. It was a total disappointment and I wouldn’t recommend going here. If you’re going to buy into a franchise at least try and keep up the quality of food to match with the name...

Don’t go here! They will charge you $1.50 for extra mild sauce but don’t put any extra mild sauce on there. I ordered 10 wings with heavy mild sauce. 5 wings had some sauce on there and the others had NO sauce on there. The owner stated she will not refund my money because I didn’t call until the next morning or return the food. I didn’t get my food until almost 9 pm last night and called about it this morning AFTER I realize I was charged for extra sauce that I didn’t receive.

The owned is getting over on customers over charging them maybe because she’s in a financial hardship but that isn’t my fault nor concern. I will not be returning to this rip off restaurant and I will be getting...