KFC — Restaurant in Springfield

Just ordered online a 16 pc extra crispy chicken, went to pick up my order got home it’s only 11 pieces in the box! I called and let them know that there was only 11 pieces and I ordered 16 pieces of the chicken in the box, she tells me “oh we don’t have any extra crispy wings!” Like excuse me! Never mind not having extra crispy wings, shit runs out I get that! trust me, I have worked in fast food before, but why would you not tell me that when I picked up my order and ask me if I would like to get something else! Why try to deceive and rob someone KNOWING that you didn’t give them what they ordered and PAID FOR!! Then I call the store, they ask me to go back to get the rest of my order that I PAID FOR!! Go all the way back to the store AND instead of giving me my 5 pieces they owed me they gave me 2!! TWO! I had to go into the store like what the HELL!! Again I’ve worked in fast food, if you messed up someone’s order and they have to come back, you go the EXTRA DAMN MILE to make sure you get it right THE SECOND TIME!! And then ask me “oh if I want something else?” No ma’am I want what the hell I paid for! nothing extra nothing else just what’s rightfully mine!! I’m NOT looking for charity!! I’m looking for INTEGRITY! Unfortunately this company is lacking the latter! Oh and the kicker, they don’t know who owns the company, who their boss is, you know the name at the bottom of ya PAYCHECK!! Everybody now has amnesia! Disgusting! Do yourself a favor and skip this location I wish I had gone the extra few mile to the Ludlow store, but this one was on my way home! Won’t make that...

Messed up my order two days in a row, first day ordered the hot honey box and they didn’t put the hot honey on the chicken and neither the honey packets in the bag that i also ordered, today i ordered the hot honey box again hopefully to try the hot honey chicken, checked the box in store and there was again no hot honey on the chicken. and also tried to not give me the other half of my order, i ordered the box along with honey packets again and a chicken little, asked for the other part of the order and they said no ???? finally got my other half and asked about the hot honey, lady at the counter barley spoke english and had to point to the ticket on the box that she handed to me to show that i wanted the hot honey on the chicken that i paid for. tried to go through the kfc assistance on the app and yesterday and today no one is available.took 10 minutes for my order to be...

Either there is no management or bad management. If you have the lobby closed then you’d think the drive through would be efficient, right? Wrong! When it takes 30 minutes to get through 7 cars, there is an issue. Why are there a bunch of people standing around inside, please be productive, that is what you are being paid to do. To the Manager: Please re-train your staff with better service/timing expectations and maybe consider leading by example. You’re business is suffering because you are hemorrhaging money with the amount of time it takes to get orders taken and filled. If something will take particularly long, ask customers to park so their food can be brought out....you have enough staff standing around to...