Starbucks — Restaurant in Springfield

On January 21, 2023 I paid $11.17 for a cup of coffee and some condescending attitude from the manager who took my order. As soon as I paid for the order he told me "you'll have to wait I need to brew more" with the most condescending tone you could imagine. Not the best way to talk to your customers. I walked away and waited 10 mins and then asked if it was ready he then condescendingly told me " well, you asked for no room, so we have to brew more". I guess I'm not supposed to ask for what I pay for? Nor communicate if I need room for cream?

Instead of giving me a full fresh cup he gave me the last of the other pot and and topped it off with the new pot. Great! When I asked for the breakfast roll I ordered the woman behind him said "oh we don't have anymore of those". I said "OK, I'm good, lets just forget it" and at that point I left. The manager never offered anything, just stood there. Coffee was gross as you would have expected after the old pot was toped off with the new pot. It tasted like how a 7-11 smells.

There was only one other customer in line during this time. The manager took her order after mine and got her baked goods without ever communicating my food order to anyone or doing it himself like he did for the customer behind me. I received nothing for the $11.17 spent here as I threw away the coffee, I had to wait for and never received the breakfast roll, I paid for. I would not go back to this location as its just throwing your money away while being...

I wanted to take a moment to commend you all for your exceptional service and teamwork at around 4:15 PM today. Despite being short-staffed due to an unexpected callout and facing a surge of orders, your team demonstrated remarkable resilience and collaboration.

The way you all managed the active drive-thru window, multiple in-store orders, and mobile orders was truly impressive. You worked seamlessly together, finding innovative solutions and ensuring that every customer received timely and friendly service.

Special kudos to Madi for leading the team so effectively. I may not have caught everyone's names, but I witnessed the outstanding effort and dedication from each one of you. Your professionalism and positive attitude under pressure did not go unnoticed.

Thank you for making my visit a pleasant one, even during a hectic time. Your hard work and teamwork are greatly...

I have decided to change my rating to a two star only because I haven’t seen Mat in a while and all my orders and visits have been so much more smooth without mat arguing . Hope to make this a 5 star soon … MAT IS TRASH

Hate to do this but “ MANAGER MAT” is terrible and argumentative… it’s disgusting ! I’ve literally bought my drinks here everyday since they opened this spot but now they have a guy that works here that literally complains about my order via drive thru saying that he will have to charge extra becuase my order is “ highly customizable” UM WHAT?? since when do you talk to customers like that and try to discourage them from the drinks they normally get and then threaten to charge extra???? Outrageous and then tells me he’s going to pay for my order which I know YALL get free drinks when you work there and STILL messed up the order … Mat has no...