Not a single good thing to say about this visit. I made my order for 4 hot n ready (2sau 2pep) and 1 Ultimate Supreme via the drive thru at approximately 6:20pm. An order I make once or twice a month. Knowing that I have to go inside to pick up my order, I pull around front. I observe 8 customers standing inside waiting on orders. About 15 minutes later, one lady exits with her order. About 5 minutes later a family of 4 exits with their order. I go in and join the 3 others, 2 of whom had ordered in the drive thru AFTER I had ordered. The 2 guys that ordered behind me got their orders and left. The lady that was the last of the initial 8 standing inside waiting when I pulled around said she had placed her order about 15 minutes before I came thru making mine. When she asked the staff how much longer it was going to be for her Supreme and cheesy bread, she was told they didn't even have a ticket for her order. I was appalled by what I observed while waiting another 40 minutes for my order. There was an extreme lack of teamwork, pizza boxes sitting waiting for other parts of the order, and those boxes being opened repeatedly then shuffled around and the tickets switched from one stack to another and then back again. Ironically, the Supreme I was eventually handed was one of the boxes that had been sitting there being opened and shuffled for pretty much the entire 40 minutes that I was inside waiting. In this 40 minutes, two separate couples had come in to place an order, but no one ever came to the front to take their order, so after waiting 10 minutes or so each of them left. Another lady came in, walked to the counter saw the chaos, heard the cook "barking" about tickets and said, "nah, I'll just go order Pizza Hut delivery." and she too left. I was getting close to asking for my money back, and when I asked the cook(and obvious shift leader) how much longer it was going to be for my order, he walked away saying, "I don't know." When I said I have been waiting for 2 Saus, 2 Peps and a Supreme for over an hour, if it is going to be any longer, I just want my money back. He looked at the stacks of pizzas, pulled 2 boxes from one stack onto another stack, then the other guy added another to the stack and the cook handed me the newly created stack. It was now 7:50pm. Upon arrival to my home less than a 5 minute drive away, the Supreme was cold, the crust was not showing even a hint of browning, the cheese on the Peps was dried like cold pizza cheese is dried. The kids wouldn't even touch their favorite pizza from their favorite pizza place because "it looks yucky". When a 5, 7 and 8 year old say something like that about their favorite food, you know it is bad. I am so upset, I feel like I just threw $32 into the trash. I keep being told I should call the manager, that he/she should make it right. But frankly, I'm too disgusted to even want to order from Little Caesar's again.