McDonald's — Restaurant in Springfield

I have enjoyed this particular McDonalds for many years! In my travels around the country I typically will ask how fresh the coffee pot is, as McD's coffee is the best if it is fresh, but becomes like any other coffee if it is not. On one occasion recently at this store, I asked for a fresh cup of coffee, and didn't discover until well on the road that it was not. I tried to sip at it anyway, but realized it was a total waste. Normally in an instance like this, I would just throw the item away with a "sour" taste in my mouth (pun intended). For some reason, I decided to keep the cup and take it back to the McDonalds to let them know, especially after ordering "fresh" and after being assured that it was fresh.

A couple of days later, I took the cup back to the store. I asked to speak with a manager or supervisor. The gentleman said he would get one for me. Soon the manager, Ashley, came out and with a smile asked how she could help me.

I explained that I had ordered a large coffee and had been assured that it would be fresh, but it certainly was not fresh, and I just wanted her to know that, as freshness makes a lot of difference to me.

In the most respectful, kindest manner, Ashley told me that her boyfriend shared in my "fresh coffee" concern, and immediately she apologized for the incident. She said that at that store they do not have the "fresh" button that other stores do, and it was likely that the special request had gotten lost in the business of that hour (4:30 PM). She asked me if I would like her to brew a pot for me, if I would like the money back, or what? Her demeanor was so respectful and so kind, I suddenly felt like a real guest!

I decided that I would like a cup of coffee, and she invited me to sit down as she would prepare one quickly for me. Then - what blew me away - she came out and asked me if I would like something to eat while I was waiting! I told her no thank you, but swallowed up the kindness and royal treatment that she was offering by her question!

The coffee was delicious and the service I got from Ashley was superb. I had to pass this along, as good customer service these days is a rare commodity, having worked in business for many years. This supervisor is worth her weight in gold as she restored my confidence in the coffee and gave me a sense of importance and respect to the business she is a part of.

Thank you Ashley, and whoever hired you - your decision to hire Ashley was an excellent one!

Coffee Connoisseur in...

Went here around 5:00p.m.. The line for the drive thru was backed up pretty far, and the parking lot was mostly empty, so we decided to go inside and eat. We thought it would be hot and fresh. We were wrong. First, the young man at the counter kept yawning. I guess taking our order was exhausting. Anyway, as we were ordering, I noticed the kitchen was full of people milling about, trying to work. And the counter was pretty dirty, so was the floor. Then, we walked over to get our drinks. The tea was empty. The counter around the tea was filthy. As in several days worth of dirty. I pointed out the empty tea to 2 different people and no one seemed to care. We went to sit down, and out of all the tables...only 2 were clean enough to sit down at, and we were almost the only 2 people in there. 7 or 8 of the tables had been sprayed down, like someone thought about cleaning them. The dirty rag was on one table, the spray bottle was across the room on another. It's like someone started to clean, but walked out. We finally got our food, and my fries were older, and cold. So I took them back to the counter. There was an older guy behind the counter running around in circles. He seemed rattled. He didn't hesitate, or ask what was wrong, just grabbed a large order and handed them to me. We sat there for 30-40 minutes eating and not one of the employees came out to the dining room. A woman came in with her granddaughter and they had to clean a table to sit down. The girl brought out their meal...a Happy meal and a salad. Set it down and left. She didn't bother giving the woman salad dressing or silverware. And the lady had one arm in a sling. No help at all. A couple of other people came in and had nowhere to sit. The whole place felt dirty, unorganized, untrained, and really quite a mess. As we finished up, a BUSLOAD of teenagers came in. Don't know where they were going to sit! The manager was busy fielding wrong orders from the drive thru. ...

LOOK AT THE FACEBOOK REVIEWS FOR THIS LOCATION VERY SCARY Placed our order fine our order was not on the screen she only told us a total. We pulled around a different lady read off a couple of items from our order we said yes and paid. Pull up to the next window and the kid hands my husband a large drink we did not order so we said no it was a small for a happy meal we look at the screen and there was a large on the screen the kid tried to hand it too us again wr said no we didn't want it wasnt ordered he was upset we refused to take it but did make us a new one. My husband then told him he wanted his money back so he yelled to another employee for the refund another punk of a employee yells very hateful like "why" my husband was not happy at the comment and yelled back because i didnt order it the kid at the window starts in with it being on the screen and the punk that yelled comes over with a smirk on his face my husband told him he doesnt see anything funny about it the punk smarts off that it was and cusing at us my husband did cuss back the kids continues to stand at the window with a grin on his face which i then tell him to walk away he starts cussing again the original window employee shuts the window my husband drove around for a refund and the manager did do a refund and was not apologetic said he would talk to the employee and my husbad told him the kid needs to learn to shut his mouth and have some respect the manager replied with thats kids these days. Will be calling corporate first thing in the morning. DO NOT USE MCDONALDS IN SPRINGFIELD HORRIBLE...