Pizza Hut — Restaurant in Springfield

I called the order in cuz I tried to order on their app and my address was an old address so I got in the app and changed my address to my current and then the app was screwed up so I called the store itself and the guy put the wrong address in so it took me nearly 2 hours to get my food when I was told it would be 45 minutes or so so beyond that if they would have just made sure the spelling of my address was right I would have been happy but they wrote down Grand g r a n d instead of Grant g r a n t and so I had to call back about an hour and 15 minutes after my food wasn't here and he said they delivered it to the wrong address and they would get it right out it was another 35 minutes or so food was good like always I always go to the one on East main and they are always been really nice there I just a little upset I should have got you know some sort of little discount just cuz I had to wait so long and it was their mistake not mine this time. I prefer the New York style pizza I always do Hawaiian style ham and pineapples with a sweet marinara that's my go-to. And I'm just surprised how I got done this time cuz usually it's always right never ever a problem I always get a driver a nice tip and they're always...

Ordered online for curbside pick up, I had my dogs and it was easier! Didnt wait long, I thought I hadn't received something in my order and they brought it right out to me. Upon getting home, they had put it in my melt box, I apologize! Overall, would go here again! This update is Sunday, March12, Ok now I see all the complaints, I ordered pasta with no breadsticks, although I ordered it the same as all the other times! I chose not to get breadsticks this time! Theres no price difference I was told! Now they are out of pasta, go figure! The guy running the front was working his butt off though!

Update November 27: Should have checked my order before driving 10 miles home! Yes we recommend you check your order is what I was told, isn't reading a requirement for working there? Was lied to about the extra sauce, which was not received! It's an extra charge,ok charge me when I pick it up! I will drive to the other side of town before I ever order from here again! I was only offered to remake and charge me extra, nothing for the...

We order $40 dollars worth of food online. We had an expected time of 10:50 PM to receive our food. We waited over that time, and didn't receive our food but got a notification that the money had been put back on t he card we use to order the food. So they not only didnt make our food, but fail to communicate with us that they were re turning the money into the account. So when we called and notified them about it instead of apologizing even if it was a mess up with the computer or etc the GENERAL MANAGER was rude and basically told us that our order was made up even though we have bank statements showing the money being taken out , and and hour in a half later the money being put back in. We also have an email saying when we would get the food and the progress of the order. This is very unacceptable and something needs done because we order from them on a regular and they basically said they didn't...