Starbucks Coffee — Restaurant in Springfield

I don't frequent this store, but I visit often enough to recognize the staff and know who I prefer to prepare my drink and serve me. Serena, however, consistently provides a less than satisfactory experience. Over the past month, the store has been visited five times, and Serena has been responsible for either rudeness, incorrect drink preparation, or both, on each of those visits. Specifically, on the past three visits where Serena has prepared the drink, it has been incorrect every time. For example, if the order specifies "No cinnamon," cinnamon has been added. While the store and the rest of the staff are excellent, the customer will choose to go elsewhere if...

The workers were extremely rude. There is no consistency between them and the other Starbucks in Springfield. Every time I come here they try and say that there is a new rule that means I have to pay more money. They had made my drink wrong too and had told me I would just need to pay to replace it. As well as the time the employee had tried to pre select a tip that I was supposed to give them. The manager was very rude as well. Terrible experience. Wont...

Made the mistake of sending my partner in to pick up our order. Apparently this is the sourdough grilled cheese sandwich . I should’ve sent him inside with a picture I thought he already ate half by the time he came out. He told me she told him it was the grilled cheese, obviously he doesn’t question it. They always mess something up here. Don’t waste your money at...