Arby's — Restaurant in St. Charles

Ok so we rely on this fast drive through for the kids when they need their “favorite sandwich”, the original roast beef. Service is friendly. The inside has been renovated and is so fresh and clean. Nice wood accents. Tables spaced apart, high and low seating. The jalapeño poppers filled with cream cheese were spot on, totally hot and crispy, fried fresh. Best I’ve ever had.

Only a few things took away the one star. Sticky bathroom floor and ketchup machine was empty, just a few small details to improve. The bathrooms I approve of otherwise. Huge, very handicap accessible, nice diaper changer inside for babies and toddlers. The wraps there (Buffalo chicken is my favorite) is, dare I say, phenomenal. It’s spicy and crispy with a fresh stretchy tortilla-style whole wheat wrap. Could use a tad more lettuce inside though. I saw today they have a Cajun catfish wrap. Sounds interesting. Spent just under $30 today feeding 3 people (2 of them kids).

Update and tip: if you are down to the bottom of your fries supply etc, and you say, fresh fries coming up just wait an extra couple minutes, please don’t give someone one order of fries that’s the bottom of the last batch and soggy-like warm and one batch that’s nice and new and hot and fresh. Clearly you give the customer a fully fresh batch. Just an error in judgement but some training/policy...

Well, I was out on the town with my friend Charlie. The first thing I noticed when I walked in was this Dank smell. The man behind the counter seemed to not know any English at all. the only thing he knew was the name of all the meals in the store, nothing else. After waiting about 5 or 10 minutes from giving our order we finally received our food, in the meantime there were other patrons in the restaurant. These patrons were dressed in Confederate loving, slavery empowering apparel. I was extremely offended by their lack of female inequality in the group because there was only one of them and four other dudes when we received our food and sat down at our table I bit into my roast beef sandwich that I had received. The sandwich smelled like it had been infused with some sort of sauce that ruined the entire sandwich. My experience was totally ruined by this and the fact that these Confederate loving people talked about having sex with their cousins, first cousins to be exact. After finishing the main meal I turned over to my turn over. I noticed that the crust was thick and dark brown. After squeezing the exterior of the pastry I noticed that it was extremely hard. After noticing this I picked up the pastry and banged it on the table. It had no effect on the pastries shape. 10 out of 10 would burn...

I go to many Arby's locations in the northern Illinois and Chicagoland suburbs. This location in Saint Charles, Illinois has a consistent problem in my book that none of the other locations around the area have. The fry boxes (for both curly and crinkle fries) are always underfilled. I always have to go back to the counter to tell the person to please fill my fry box to the top or a little over the top. Also, the sandwiches at this location are put underweight amounts of meat. I've already done the work of going to other Arby locations to compare the exact same sandwiches and it's a significant amount. I'm not sure if this is due to the general manager of this specific location or the particular franchisee just trying to save money by "being cheap". I'm going to turn my findings over to Arby's corporate office because this is an issue of ripping customers off, especially when the average prices for the meals at Arby's are higher than other surrounding fast food...