Smoothie King — Restaurant in St. Louis

I have been to this location a handful of times and each time I was met with pleasant employees who greeted me upon entering and even offered suggestions when I was unsure about the ingredients in a specific protein smoothie. I have only good things to say about this location and the staff that works there.

Each time I have been there, there has been a nice African American woman (who I assume is a manager because she helped employees on separate occasions with the register and entering of my modified smoothies) who went out of her way to save me money. The last time I went (a few days ago), they had a holiday promo offer of buy a $25 gift card, get $5 in rewards (if you have their app or are a member of their rewards program - which, I highly recommend joining because you get $$ off your orders and they have deals for members often) and it was also happy hour, which I didn’t know that they had a special for $2 off each smoothie during that time. I also had a paper coupon with me for Buy One Get One 1/2 Off. I bought the $25 gift card deal (for the sole purpose of loading it into the app as a payment method for me to use on future orders instead of my debit card) and I thought, “SURELY they wouldn’t accept my reward redemption, the coupon, AND give me the happy hour deal!”, but to my surprise, I was wrong! After the manager pressed some buttons on the register, scanned the QR code on my phone from the app, gave me the $25 gift card (which then sent the $5 bonus to my account) and applied my paper coupon, my total was $27 and some change for 2 medium smoothies. So, I basically only paid tax for the smoothies after it was all set and done.

This location is always clean, well stocked with the other health-related products they sell, and I never have to wait long. I am a big believer in tipping service workers (even before COVID) and I gave the woman/manager and the other employee, a young man who helped make my smoothies, too, each a $5 cash tip.

When I gave the tip to the woman/manager, she remembered me from my previous visit because I had given the same tips then, too, and I was glad that my small token of appreciation, even though it was a small amount, must have made an impact (even if only a small one) for her to remember me. And, it makes me happy when people remember a nice gesture, it put a smile on my face and reinforced my faith in humanity.

To the woman/manager: thank you for not forgetting my menial tips. I would have spent that money on the smoothies and since you went the extra step to save me money in more than one way, you earned it and it was well-deserved. Sorry it wasn’t more, but I’ll be back and hope to see you again.

To Smoothie King upper management/corporate: please recognize your awesome employees at this location and especially the woman manager who didn’t have to let me use all of the deals or try to save me money, but did, and did so with a positive attitude and...

I really wish I didn’t have to write this review, but I believe it might help someone avoid ordering from this place.

I placed an order for a bowl through Uber Eats. When the delivery driver arrived to pick it up, the restaurant told them they didn’t have what I had ordered. That can happen, and I understand—but I asked the driver to please tell the restaurant to cancel the order, because I didn’t want anything else from their menu.

Even after that, the restaurant refused to cancel my order and came up with excuses, saying they weren’t able to cancel it and that it wasn’t an option. At first, I believed them. But then I contacted Uber Eats support, and they explained that if I canceled the order, I would be charged in full with no refund, but if the restaurant canceled it, I would receive a full refund.

So I asked the restaurant multiple times to please cancel the order—and they still refused. They told me I had to call the restaurant directly. I did call, but they never answered any of my calls, even though they knew why I was calling.

To make things worse, they insisted I come to the restaurant in person to request a refund—which makes no sense at all, since the whole point of using Uber Eats is because you can’t go in person.

In total, three Uber Eats drivers showed up at the restaurant, all being told the same thing: they didn’t have my order. Eventually, either because they were tired of the situation or because the restaurant was about to close, they finally decided to cancel the order.

Thankfully, it got resolved—but honestly, no one should have to go through this.

You can read other reviews and see that I’m not the only one who had a bad experience here. I wish I had read them before ordering. I strongly recommend choosing another restaurant for...

I absolutely love this location!!!! I recently visited the South County location and was not impressed. The Team members were pleasant and professional however their smoothies were not blended properly. I ordered a vegan mango kale and I was chewing chucks of almonds, kale, and what appear to me as chalk. I attempt to call the South County location not only to request a refund but also to let them know how displeased I was with their product. They seemed clueless. I called the forest park location because I live closer literally around the corner and spoke a manager name Rob just to see if I was possible to bring in the smoothie and have them to remake it. Rob not only offered to fix their mistake by remaking the smoothie he was also understanding that my drive would be another 29 mins back to that location. I refuse to allow his business to suffer behind another business mistake so I’m currently on my way to pay for my smoothie at the forest park location just because Rob and his team are heaven sent. This is the only smoothie king in town I would recommend not only because of this particular Situation but because your smoothie are guaranteed to taste the same each time. They definitely deserve 5...