Domino's Pizza — Restaurant in Stanton

If I could give ZERO stars, I would. Pizzas orders were being "quality checked" for over 16 minutes before then being listed as out for delivery. 30 minutes later, it said the pizzas were delivered and the order complete, yet there were no pizzas on my porch. Manager Heidy was called. She complained she was super busy and short staffed and that pizza was delivered 10 minutes prior.... just as delivery driver pulls up as I am standing outside and hands me the pizzas. She tells me to speak with corporate and then hangs up. I take pizzas inside and find one whole pizza is the wrong pizza. I call back and ask for a refund. She says I can't get one until the delivery driver comes back and picks up ALL the pizzas. I say fine. She says 15 minutes. 25 minutes later, delivery driver calls and says he's on his way to pick up pizzas, but in his 20 years of delivering pizzas, he has never been told by a manager to go back and pick up pizzas for a refund. Told him don't bother, I'll deal with "corporate" and Heidy's mismanagement and poor customer service the next day. I think I will be using Pizza Hut from now on since Heidy's inability to correctly quality check a pizza over the course of 16 minutes and still not get the correct pizza AND then still lacks sufficient customer service skills probably means that everything everything at this store is going to be piss poor. Does this picture look like a Meatzaaa pizza...

Coming from the food service business many years ago and comparing those days of customer service to service now is becoming a literal joke……..EVERYWHERE.

With so many challenges in this business I would think major chains such as DOMINO’S would train their managers to be more customer service driven and go above and beyond when an issue arises.

I simply asked for one of the items I ordered to be “lightly toasted” as I just had a surgical procedure and couldn’t have the bread hard (have a hole through the roof of my mouth).

I waited outside for my order to be complete. When it was ready, I checked the sandwich to be sure it was made as I ordered it (I ordered the same sandwiches yesterday from the same location and they were perfect!) This time, the bread had a burnt texture and was hard. When I asked what happened to my sandwich, the employee said the manager saw what he had done to accommodate my request and removed the sandwich from the oven and pretty much double toasted the sandwich. When I asked the manager why, he said “customers aren’t allowed to modify how they prepare their food and if I didn’t like it, he would give me a refund”.

Shocked as hell, I told him fine and to please do so. He became EXTREMELY RUDE AND OBNOXIOUS and canceled my order with BAD ATTITUDE AND ALL.

This so-called “manager” identified himself as “SAMUEL” and I made note of the name and left.

Bad location with BAD...

Excellent variety of pizza, pasta, sandwiches, chicken, and soft drinks delivered for a $3.99 fee (the driver does not get any of that, so take that into consideration when tipping your delivery driver. Domino's has a cool online pizza tracker, so you chasdesserts an watch the start of your order, and have an ETA that's been fairly accurate in the whole time we have used it. Tonight, it was about 10 minutes off, due to the incredible robustness of online and call in orders ('tis Saturday night folks), or Sunday am for you detail-oriented folks. Our order arrived delivered by Valerie, according to their tracker, or Heidy according to their online, internal review. It was delivered hot, accurate, and delicious. I was so hungry, I forgot to take pix!! A note to chocolate lovers: not every Dominos has desserts, and not all carry the chocolatey goodness called "Lava CAKES." A hard brownie like cake surrounds surrounds surrounds delicious warm, molten, chocolate. Rich and decadent, it raises your pizza dinner to a...