I wanted to start off by addressing what I was impressed by, the customer service. Juan and Alejandro both provided excellent customer service! They were friendly, accommodating and always had a smile. They even greeted us as we came in & thanked us as we left. Other Subways I've been to do not have that level of customer service. As for our sandwiches, they turned out great. We got a good amount of every fresh ingredient we wanted and they were not just simply slapped on like at other Subways. They were made with care. The food area was clean and orderly, unlike other locations. And to top it off, we were able to apply a Buy a Footlong, get a 6 inch Monster for free Reward via the app. We have many choices for dining, but what brings us back to this Subway is all of the above. So thank you, Juan & Alejandro! See...
Read moreI ordered online, first time, only bc of a BOGO code.
Tell me, how TF does a sandwich named BLACK FOREST HAM end up with TURKEY instead of half the ham. I absolutely hate turkey, and now my sandwich is half what it should have been.
Also, my husband's sandwich had MORE ONION selected but somehow he ended up with less than he gets before asking for more when we order in person.
And it's not like the place was swamped either. Employees need to learn to pay attention to the orders cause this is a massive disappointment. Like what if I had allergies or digestive issues regarding turkey? I'd be unable to eat! As it is it's...
Read moreWorst experience ever! Stood in line for 20 minutes because only one person was working. I am in line and noticed there were no more meatballs and asked if they had more in the back. They said they would check. I continue to wait in line. When I get to the front they tell me there is no more meatball sauce. They offered no apology and would not substitute the $6 special with something else so I left. Worst customer service ever! I asked them why they couldn't tell me that while I stood in line for 20 minutes. Instead of waiting until I got to the front. Will never come back to this...
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