Tim Hortons — Restaurant in Sterling Heights

am happy to provide a 5-star review for the Sabreena, the manager of the Tim Horton's. Sabreena is an excellent manager who provides professional and friendly services to her customers. She has a deep understanding of customer service and always goes above and beyond to ensure that her customers are happy and satisfied with their experience at the Tim Horton's. Sabreena is an incredibly friendly and helpful manager who always greets her customers with a smile. She takes the time to listen to their needs and ensures that they receive the best possible service. Whether you are a regular customer or a new one, Sabreena and her staff treats everyone with the same level of respect and kindness. One of the things that sets Sabreena apart from other managers is her attention to detail. She makes sure that the Tim Horton's is clean and well-maintained at all times, and she pays close attention to the quality of the food and coffees that are served. This level of attention to detail is a testament to her dedication to providing the best possible experience for her customers. Overall, I highly recommend Sabreena as a manager of the Tim Horton's . Her professionalism, friendliness, and helpfulness make her an asset to the business, and her commitment to customer service is truly outstanding. If you are looking for a great Tim Horton's experience, be sure to visit the one that...

This location used to be one of my favorites but boy has it gone downhill. The last 3 times I have showed up an hour before close and they are magically out of everything ...apparently they have no donuts no coffee no cold brews nothing if you go an hour before close.

News flash: you are obligated to serve customers up until closing time. Lying to customers and saying you are out of everything on the menu simply because you don't want to work is disgusting.

Whoever is the manager at this establishment needs to step up and retrain their employees...but to be honest management probably had major issues too.

It should also be noted that when the people decide to do their jobs they are really slow. This location used to be one of the best. It used to be clean, efficient, had polite/hardworking staff, etc etc. It has gone sooo downhill within the past year. Utter disappointment.

So sick of these people who work at these businesses within Sterling Heights. You can't just pack up and leave early or stop working while the business is still open. If a customet places an order you make the drinks/food. Stop lying to customers. Get off your lazy butts and earn your paycheck. This Tim Horton's is just one business in a line of businesses within the area that has continuously displayed these habits and I am...

I love Tim Hortons, recently moved and the van dyke location is within walking distance I was incredibly excited, but the service has influenced me to avoid this location. Every once in a while not getting the order correct is fine things happen but every time I have been there the order has been wrong. Staff not knowing menu items or how to work the ice capp machine falls back to poor training but One of the last times I was there was the worst service I had. Ordered the bacon turkey club, got to the window they told me they were out of honey mustard I told them that was ok and I still would like the sandwich. Gave me the bag, pulled away, opened my sandwich to see nothing but bread with turkey on it. How do you make a BACON turkey club without Bacon? Now severely irritated irritated had to turn back around to get my money back. This is a simple sandwich and all they had to do was tell me they were out of the ingredients and I would have selected something else. Communication and a friendly demeanor can go a long way. The owner needs to send this team over to the Gratiot and 13 mile location for training, that is a well oiled, efficient and friendly crew. Good luck Van Dyke hope something...