Kung Fu Tea — Restaurant in Sterling

Someone get these kids their manager. Multiple health code red flags going on. Ordered simple green tea, nothing added. Walked to Cinnabon to get something, drink still wasn't done. Was the only customer, noticed the only drink being made was being shaken with milk. I asked if that was mine, they said yes, and I corrected them saying that wasn't what I ordered and mentioned because I can't have milk (lactose intolerant). The instant eye rolls and the 3 workers basically bickering at each other ...playing the blame game. One worker said a weak apology and then TOOK THE DRINK TO THE BACK for who knows why, dumped the drink, used the SAME CUP to make the tea drink, put it in the microwave to heat it up. I said "Are you using the same cup? I can't do milk". Kids looked dumbfounded when I asked for a new cup. What did they do? Poor the now contaminated drink above the sink, in a new cup, wiped the SIDE WITH THEIR HAND, STIRED IT WITH A SPOON IN THE SINK, then handed it with the lid on. I was speechless. I just walked with it and sniffed it. Hot milk smell and my tea, even the water smelled more off. Saw other reviews say they can't do a refund. A waste of $6 for stupidity. Someone cite this one for health code and keep your workers in check. If you get sick drinking anything here, this is a good example as what...

I really wish they had a 0 star option.

I selected this location to order on my app and learned after 1 minute of ordering because I arrived in the Sterling KF location that my drink location was in Dulles KF which is this location. I called this Dulles KF location right away (Within 1 minute of me ordering) trying to cancel but they would not pick up. After 10 minutes they answered the phone and informed me that they cannot give me a refund because the drink has been made and told me that I could have cancelled my order. How can I cancel my order if no one is picking up my phone call? They only answered my call after 10 minutes of constancy calling. I told them that no one was answering my phone call but the manager was firm and told me that he will not be able to issue a refund even if I don’t pick up my order. VERY POOR CUSTOMER SERVICE. They told me that the owner or him, the manager cannot do anything about it and try my luck with calling corporate for a refund. I love KF tea but would never ever buy any drinks from...

The drink was good nothing out of the ordinary so it's fine in that aspect. The service was mediocre like I've worked in the customer service before and it's not that hard to just speak up and have a nice friendly tone. The girl just seemed annoyed when I couldn't hear her even though she didn't have the confidence to speak up. My best guess is since she seemed young she was probably new at her job but still don't work at the cashier if you can't speak up (specially with masks in place for covid) and also not gonna treat people with a friendly tone. I don't even think she gave me the usual "Thank you" or if she did she probably whispered it but she looked away the instant the put the drink. Too bad I never got her name, but yeah 2 stars for the drink, minus 3 for lack of proper manners or...