Durbins of Burbank — Restaurant in Stickney Township

Based on several visits - To start, I've never had a bad meal from Durbins. While I don't feel they do any one thing extraordinarily well, the food is always good and the restaurant has lots of seating if you plan to dine in. I was quite happy to find that they deliver to my home, but this is where there's a bit of a break down. Ordering over the phone resulted in no issues, but ordering from the Durbins website has caused an issue. The first time I did this I had food delivered to my brother's house, the second time I added an address to the profile I made and selected delivery to my home. So I was surprised when my sister in law called me to ask if I had ordered food, which she accepted, and then delivered to my home. I checked my confirmations and everything confirmed that I had the correct address selected so I called to tell them that they delivered to the wrong address and was asked, "How do you know?" After I explained that my SIL delivered to my door they started investigating and apparently, when you add an address to your online profile on their site, it actually duplicates your name in their system, so even though you select delivery to one address, user error can still result in delivery to the wrong address. Needless to say, I ate my food cold on this occasion, but what irked me is that there was no attempt to make this error right from their end. The woman I spoke to didn't even offer an apology for the error and inconvenience. She just said that they would enter a note in their system to double check the address for future orders. This took place months ago so while I've eaten plenty of pizza since then, none of it came from Durbins. I'll be considering this more of a dine in eatery going forward. As an extra little note, I paid for my order by credit online when it was placed and tipped on the card, but my SIL said that when she asked the driver if he was tipped, he said no. She wasn't expecting food and had no cash to offer, but my question would be that if the tip on my delivery order didn't go to the driver, where did it go? How are tips paid for using a card online...

Came here last friday after coming back from a haunted house. It was late at night around 11pm & we were hungry for something we could all share. Showed up as a group of 9 & surprisingly the place was pretty empty. Only the bar area was filled with mostly people drinking so the deck area was cleared for us to sit & pull tables together. It was also dimly lit so you're able to see everyone without the strain on the eyes from the lights. Surprisingly on fridays is when they have a DJ playing so we were pretty close to the music. & boy did the guy have a pretty amazing playlist! We were all vibing & singing along as a group since he had music that at least everyone has heard a couple times. The prices at Durbins were really good too since it was my first time going there compared to everyone else & to my surprise there was even a special on groupon where they had a 30 dollar coupon for 14 dollars! What a deal! Got ourselves the largest pizza they had with pepperoni, mushrooms & jalapenos & my god was the pizza delicious! The cheese was nice & melted where at a tug it'd pull along with the slice & the jalapenos were a nice kick! Next time we come here I'll try something else. Maybe one of their burgers? All in all this place is delicious & a go to for a nice get together with...

Durbins of Burbank offers a decent dining experience that's worth a visit if you're in the area. The atmosphere is comfortable, with a classic yet unremarkable look. It's the kind of place where you can enjoy a casual meal with friends or family without any frills. The dining experience is straightforward, with friendly and attentive staff who ensure you have an enjoyable time. It's a great spot for a relaxed evening out. it's a great choice for a laid-back meal with friends or family. As for the food, we tried the cheese curls and pepperoni pizza. The cheese curls served as a satisfying appetizer, offering a crispy and cheesy start to our meal, accompanied by a tasty dipping sauce that added a nice kick. The pepperoni pizza was the star of the show, featuring a thin and crispy crust with generous portions of pepperoni. The tomato sauce had a well-balanced flavor that wasn't overly sweet or spicy, making it a solid choice for those who enjoy classic pepperoni pizza with a hint of garlic. Durbins of Burbank provides a pleasant dining experience with a comfortable atmosphere and friendly service. While the cheese curls were a tasty start, the pepperoni pizza truly stood out as a delicious option for a...