Culver’s — Restaurant in Stillwater

I went through the drive through just after 7 PM tonight (Thursday). I was so frigging starving and I’ve always been very satisfied with Culver’s food and service.

They brought it (a Deluxe) out to me and everything was fine until I got home and opened the bag. It was like somebody had literally sat on the burger, and it was barely lukewarm. The lettuce tasted like it had been sitting out on the counter all day. I live about five minutes away, so there’s no reason the burger should have been that cold by the time I got home. I’ve done their drive-through before and gotten home and had a nice hot burger, but not this time.

I don’t know if it was leftovers from their dinner rush or what but it was a supremely disappointing experience and I’ll probably just go to another fast food restaurant after this one. If I had opened the bag and seen what a miserable burger it was while I was there, I would’ve returned it and asked for another, but by the time I got home, I was too tired and it was too late. Major bummer because I was just got off a 10 hour shift, was completely starving, and was really looking forward to one of their amazing burgers.

They always ask, “what can I make fresh for you?” And I honestly don’t remember if they asked me that this time or not because I was so tired but I can tell you for a fact they definitely didn’t make that burger fresh tonight. I tried to eat it but it was horrible tasting so I threw it away after two bites. Expensive bag of garbage.. What a disappointment....

This is one of my favorite Culver locations. I'm just disappointed with what happened to me recently.

Being a customer service worker myself, I understand how stressful it can be during a rush. I try my best to always be kind when eating out because I know what it's like to be berated by angry, irrational, and impatient customers.

I had a ten-hour shift and wanted to stop at Culver's before I went home. I drove an extra 25 minutes just because I know how lovely service at this location can be. When I received my order I was missing one thing, so I politely asked for it and even apologized to the girl who had brought my food.

When I got it, the man who brought it was incredibly passive-aggressive and made me feel extremely uncomfortable.

I was confused when I left. I didn't think I had been rude, so I don't know why he put so much effort into trying to make me feel bad. I'm sure he was stressed out and fed up with the rush but it was still unnecessary.

I'll still be back! It's a...

This Culvers literally got my order wrong 3 times in a row today. Like.... by the end of this experience I felt gaslighted by the Culvers staff. The final result was that they replaced my ENTIRE family's $40 meal when all I wanted was the right cheese on one burger, and the cheese on that final burger was STILL the wrong kind of cheese...? So they gave me twice as much food for no reason and the problem wasn't even fixed. I appreciate the attempt to go above and beyond in some strange way but we just felt so confused and uncomfortable. I just wanted the right cheese on one burger. The order was taken correctly, the receipt was right. I'm just so dumbfounded. Its never crossed my mind to ask for my money back before so I didn't, but I should have. I wasn't even hungry anymore. I was just frustrated and upset...