Target — Local services in Stillwater

Beware Stillwater Target’s cell phone vendor, MarketSource; likely violated FCC laws; incompetent; stole tel#

UPDATE: Not only did MarketSource (Target’s cell vendor) refuse to allow my mother to keep her phone number (it’s one of her only ways to communicate), the sales person “A” sold her a more expensive plan (Weds. 8/29/18) then she previously had before, and didn’t need. Believe or not, Target sold my 85-year-old mother a high speed data plan for (wait for it) her LG flip phone. Today (9/2/18) I spoke to the manager Kevin, who behaved like a real pr*ck, and he was equally ignorant of cell phone porting laws. He told he if terms were in someone’s service plan, then they were bound to them, but he admitted knowing nothing of FCC’s porting laws, which mandate you can 1] keep your number; 2] your old carrier must port it over; 3] even if you are late on your bill.

The manager Kevin tried to tell me her old prepaid bill was unpaid. Probably because “A.” told him. Well, I did my research and my mother’s prepaid phone was fully paid up and has never been behind. It still had money on it. The carrier themselves told me today. Kevin doesn’t know his job. And he stuck up for his employee in a very cocky way. And repeated all the wrong information, with no facts at all.

Luckily, her old plan was also an AT&T prepaid plan. Salesman “A.” who sold her that plan said he didn’t know. So today I fixed everything: ported her number to her new device, shut off the new account, and got a refund from Target in the form of a money card.

#Original Post# My elderly deaf mother had a question with her phone she bought at Target. Target and MarketSource disavow each other, so neither takes responsibility. She came for service, and the same sales guy who sold her the the phone (“A.") sold her a new phone she doesn’t know how to use — PLUS a new plan she didn’t need, stole her number, lied, said she couldn’t keep it and it wax given away. Nonsense. I called to complain, told him he violated federal FCC law. Target manager J. had been EAVESDROPPING on my interstate phone call without my knowledge, told me I was being “rude” and hung up on me.

Amazing in one breath J. told me Target could not be do anything, then aided the cell company behind my back.

She won’t even give me the direct number of the vendor on her premises! And salesman A. wouldn’t give me manager K.’s last name, or number. So now I have to get the local police and the City of Stillwater involved. Target Customer Relations is dragging its feet, says they escalated the case, but didn’t save the notes from my initial complaint as they said they would.

And I haven’t heard back. So, likely I’ll have to send the police to the store unless the City...

Went to purchase a couple of things but also had to do an exchange on a defective end table. Firstly, I think it’s ridiculous that I had to bring the entire built end table in, just to exchange it for new drawer pieces, when in the end, you’d end up with a defective product, why not just take the pieces from the box, exchange them for my defective ones, and damage out the boxed end table? Now I have to build the entire thing, just for a few non-functioning drawer pieces. Secondly, as I was shopping around for other miscellaneous things, not a single worker asked if they could help me find anything, and they all looked like they’d much rather be anywhere other than work. I overheard another customer asking a worker to help her locate something and the employee responded with “I’m on break, I’m not allowed to help you.” You can’t take 30 seconds to tell her where to find beach tables? Stay off the sales floor, then. I’m a manger in retail, and I was absolutely disgusted. I would never say that to one of my guests. Absolutely horrible location. Will not...

I called them ahead of time looking for a product. I told them I lived almost an hour away and wanted to make sure they had the product in stock before I drove 2 hours round trip. They assured me they had it in stock. I make the hour drive, couldn’t find it in the isle they told me. Well, I thought maybe they got the isle wrong. I find a worker and ask if she can help me. She looks in the same isle and says “it should be right here but you know we’re not very good at inventory”. I explained I called ahead of time and drove an hour for some pop. She just says sorry and next time I should call a few times to ensure the workers are actually checking. I hope Amazon puts target, Walmart out of business. I will celebrate that day. They apparently don’t have anyone who actually does their job, so they should just be...