KFC — Restaurant in Stockbridge

Disrespectful Treatment of My Grandfather at Your 955 Eagle’s Landing Parkway Location

The young Hispanic pregnant female (manager wannabe) is the person involved. She's SO rude and has an habitual attitude for absolutely no reason. My family loves the chicken from this location because the head Manager cooks the chicken perfectly everytime.

I’m writing to express a deeply disappointing experience that occurred at your 955 Eagle’s Landing Parkway location, which has caused significant concern for me and my family.

My grandfather a long time resident of Henry County who has spent decades building homes and recreational spaces for low income purposes, as well as serving 35 years as a practicing attorney was recently treated in an unacceptably rude and dismissive manner by one of your staff members. After the incident, he shared with us through Group Chat that he felt as though he had been “treated like trash.” No one should ever leave an establishment feeling dehumanized. I knew exactly who that person was, because she's always rude and she doesn't discriminate based on skin color.

It appeared that assumptions were made based on his work attire, which reflected a long days work. While his clothes may not have met someone's expectations, they should never have determined the level of respect he received. This incident was not only upsetting it was offensive and discriminatory in nature. Not to mention, my grandpa is VERY wealthy but, he's more comfortable in his working gear.

What’s even more troubling is that this doesn’t seem to be an isolated case. The same female staff member has shown a consistent pattern of unprofessionalism. I work at the bank next door and have heard/ witnessed firsthand how her attitude has negatively impacted customer experiences. Several of my colleagues and some neighbors have expressed similar concerns, and many have simply chosen to stop coming altogether.

It’s important to note that the black manager at this location has always shown exemplary professionalism, treating all customers with fairness and dignity something our entire family appreciates. Unfortunately, this positive experience has been overshadowed by the behavior of this one staff member, who often refers to customers as “LOVE” a term that might sound friendly to some, but when delivered with an unfriendly tone and dismissive attitude, feels disrespectful and patronizing.

Members of our family, including my mother and her colleagues at Piedmont Hospital, have been loyal patrons of this location for years. However, this experience has led us to take our business elsewhere. We no longer feel welcomed or valued.

We ask that you please take this feedback seriously. Every person, regardless of their appearance or background, deserves to be treated with dignity and respect. A single negative interaction may seem minor, but when it reflects a broader pattern, it becomes a serious issue one that can tarnish a business’s reputation and drive loyal...

The food itself was decent, but not good enough to put up with the rudeness of the employees. I tried ordering 2 Nashville Hot Chicken Littles along with my meal, only to be told they were out. I tried ordering the Gold or new Smokey BBQ ones instead, & was told they were also out. I asked if there were just no Chicken Littles at all, only to be told that Nashville Hot(which I originally wanted) were all that were available. Then I had to wait on a manager to come modify my order because she had totaled it out. After getting out food, I asked for ranch, ketchup, & hot sauce. I was told there was no hot sauce as the girl went back to whatever she was doing. So I asked if I could just have the ranch & ketchup please, to which she rolls her eyes & says "I'm getting it!" in a very rude tone. Clearly she hadn't actually been getting it because she finally stopped whatever she was doing & went to another area to get it. While eating, my wife realized she needed a knife. After trying to get someone's attention for a good bit, the same girl informs her that there are no spoons or knives, only forks. The rudeness of the employees is astounding. It also makes no sense for there to be no plasticware or condiments sitting out anywhere at all. It's ridiculous to have to wait & ask an employee for anything that's not a straw or napkin. At the very least, put out some...

I ordered a 16 piece chicken meal with 3 sides of fries and 1 coleslaw, at the drive through at 4:53pm. I was told to drive to the main entrance to wait for my food as they needed to complete my order. I waited at the main entrance for 20 minutes and nothing. I decided to go inside to ask what the holdup was and was told they're completing my order. After another 10 minutes i asked again and they claim they were awaiting my fries and that it would take 3 minutes. After another 10 minutes i asked again and was told they are completing the order. After a total of 45 minutes they brought my food to me and upon checking i was missing the coleslaw. When i asked for it they claimed they were making it, to wait another 5 minutes. I finally got the coleslaw after a total of 51 minutes. I came home which is 5 minutes away and was so completely turned off of eating the food. I didn't even taste it. I decided to come straight to my computer and do this survey and i will copy and paste this as a review on their direct site. Very unhappy and i will NEVER come back to this locating EVERRRRRRR Again!!! I feel like i completely wasted my money and KFC overall left a terrible taste in my mouth from this experience!! Goodbye KFC, HELLO POPEYES!!! P.S. I only gave one star because i couldn't post my review without giving at least one star!! Ya'll don't even deserve that...