Burger King — Restaurant in Stockton

If I could give no stars, I would. They close at midnight, this is the THIRD time I have went here between 10pm-11pm, I'm never there later than 11pm in the drive thru and it closes at midnight. EVERY single time I sit there for close to 30 minutes and nobody answers the drive thru speaker and when I pull up to the window to see what's going on, the workers are inside just hanging out and pretending not to see me at the window, I even knock and they look out of the corner of their eyes and ignore me. I was just there a few minutes before 11pm tonight 1/12/22 and they did it again, they're in there, it's open, there was FIVE cars in the drive thru and they ignored every single one of us. Why does Burger King stay open if they are going to basically ignore customers for the last 1-2 hours they're open so they don't have to cook anything or do anything. I drive 15 minutes each way to this Burger King for late night food and they do this every single time. Please just close the store earlier if the workers are going to close it themselves hours early and ignore all the customers because they don't feel like working. Also, another time I went around 10:30pm and this was the ONLY time a guy answered the drive thru speaker and all I wanted was mozzarella sticks and he told me that it would take an "extremely long time" to make them and he doesn't think I would like to wait "a super long time" for him to make the mozzarella sticks and to consider coming back tomorrow, I really wanted them so I said I'd wait and they were ready the second I pulled up to the window so clearly he just didn't want to work bc it took seconds not "an extremely long wait time for them" I am so beyond disappointed in this Burger King and am disgusted by the employees who work here. If they don't want to work then they really should get a different job or the owners should close the Burger King down because it's basically closed anyways because they stay open till midnight but refuse to serve customers 1-2 hours before...

IF I COULD GIVE NEGATIVE STARS I WOULD. This BK is closest to my home and has gotten so bad that I now have to find another BK because it is one of dad's faves and since mom passed I buy him whatever I can get him to eat. With that said, I will never, NEVER go to this BK again. For about two years now they never have shakes no matter the day or time and even break down their equipment hours before they close, even on the weekend. I have been told the machine is broken only to then be told it was not really broken but they were out of shake mix, lies. They NEVER have any biscuits, EVER, and I have asked to speak with either the owner or manager on several separate occasions and have been denied each time. I only wanted to know if they just didn't do them at all so I could quit wasting my time. This morning was the last straw though, not only did the manager refuse to come out and speak with me, some clueless woman I think they referred to her as Monique, but the girl behind the counter had the nerve to tell me that she did not know the name of the owner nor would they provide any info. How insulting that the little girl behind the counter expects me to believe that they do not have that information. I flat out asked her if they were not interested in providing any customer service at all any more and she turned her back. We have lived in this area for over 30 years and have been faithful regular customers of this business since it's opening and they flat do not care any more that we have been good customers and have spent a significant amount of money in their business. If you do not want to provide any customer service at all then I suggest that you consider another line of business, Oh wait, that's right, without customers there is...

Again today, ordering something from this Location.... Ordered from the lobby... DROPPED FRESH CHICKEN sandwich meal and whopper meal, they completely skipped our order and we waited for over 30 MINUTES. To revive the wrong order! What a disgrace! Not likely to ever see this location in "Kings Court!" From the street no one can tell if this location is open after dusk, The signs are NEVER on! The menu board in drive thru us a cardboard box. This should be The first clue not to order from here ever again. Been like that from before The remodel, ice machine broken most of the time. Today I called the store and spoke to the MOD Nicole, the only explanation she gave me was "everyone is in training".... So... The SM apparently schedules all the new hires to work the same shift for them to train each other? I don't know what's going in but they all must be working every time I give this location another chance to redeem themselves?! The last time before this I completed the survey on the receipt with the request for Anyone to reach out to me, still waiting on that response.... #HelloBurgerKing #AreyouThere?! #StillWaiting!!!! #Update... Just received the replacement order and it's now missing fries?! WTW!!!! #Hello!!!!!...