The Honey Baked Ham Company — Restaurant in Stockton

I order an 8 lb honey baked ham and a turkey breast from the Honey Baked Store in Stockton. It was delivered on Tuesday before Thanksgiving and we realized that the turkey breast was not there. We called the Stockton store and the clerk said she couldn't do anything about it. I then told Lester, the manager what happened and he told me he would refund $30 to my credit card. I asked for $40 and he agreed. Our original charge was $95 for the turkey/ham combination. He never credited the card. When was opened the ham we realized that it was a 4.5 lb smoked ham instead of a regular honey baked 8 lb ham. I called the Stockton store and was told that Lester was busy and would call back. He never did. I called the Corporation. They put me on hold and hung up on me. I called my credit card company an they resolved the situation for us. I will never shop at the Stockton...

Question: what's the point of making a reservation if they are going to run out of what you ordered? I made my reservation online a week in advance for the smoked turkey breast. It was scheduled for pick up on Christmas Eve. I arrived on Christmas Eve with my reservation number to pick up my order, only to be told they had run out of the smoked turkey! So I ended up with the oven roasted instead. That's ok, but it wasn't what my family & I wanted. They could've at least offered me something extra for my troubles, but nope, just sorry, now pay! It was like that Seinfeld episode with the rental car: they know how to take a reservation, they just don't know how to HOLD the reservation! I gave 3 stars because we order their turkey almost every year & it's delicious. I hope this isn't the beginning of poor customer service...

Horrible I ordered a honey baked ham from this location picked it up 4 days before Thanksgiving 2018 and opened it up Thanksgiving day with over 25 people at my house and was so embarrassed that it was just a plain ham no glaze no nothing 122.00 for a plain ham.Then I called the store was transferred to the asshole manger lester where he wanted to argue with me about the ham my family have been getting hams from this location for years and I can honestly this will be the last time they get my hard earned money . I could of bought a ham for 20 and bucks and came out with better results. You guys suck big time and then u have the nerve to treat me like I just didn't spend my...