Wendy's — Restaurant in Stratford

Workers are rude, unprofessional, and have absolutely no clue what they’re doing. I went through the drive through to order a singular beverage, probably the simplest task they were handed all day, I tell the man through the speaker I would like a pepsi. He proceeds to ask me something I can’t make out - literally makes no sense in the context of my order and after 3 times of me asking him to repeat himself he adds a 10 piece chicken nugget to the order asking me what sauce I want🤦‍♀️🤦‍♀️ I tell him I asked for a pepsi he goes “OHHHHH a pespi!!!” telling me they only have coke I said thats fine… he asks what size I tell him a medium then proceed to the window. Then, this lady opens it asking if I ordered a small fry and __ I said no I ordered a pepsi…. shes like we dont have pepsi with the most confused look on her face ever then i specified a coke which really should make no difference… shes closes the window starts turning around looking over both shoulders with not a thought in her head what to do opens it after a minute and whispers that my total is _ I said what????? then she closes the window again leaving a crack turning around acting confused i said goodbye and left. What a waste of my time I waited in the line for probably 10 mins to not even get my order which was A SINGULAR DRINK. I’ve never experienced workers so oblivious to what they’re doing nor do i understand how they’re suitable for these jobs when they can’t even properly serve someone a drink. Never going back again....

I ordered 3 4 for 4's at the drive thru tonight. I was in a hurry after leaving my children's gymnastics, dance and karate classes we spent the last 3 hours at. I just wanted to get my kids food so they can go home and go to bed, it is a school night When I get to the window I ask to confirm she had charged me for 3 meals. They women taking the orders comes up and says she only ordered 1 with a attitude. Instead of just apologizing because she made a mistake she proceeded to argue with me. Then it gets better the other drive thru attendant says to me I have to go back around because there are other people waiting. Are you kidding me you made a mistake I was here first. Would about the fact that I am waiting as well. Instead of just fixing it asking me to pull up and bringing my food out like every other drive thru they were super rude. So I went inside and I'm speaking to the manage and she comes over and proceeds to argue with me again. I hope they record the orders so her manager can here she was in fact wrong. Maybe if she didn't rush me thru the order and talk over me while I was still speaking like a normal human being she would of get the order correct. Your life must be pretty bad if your not even good at working at a drive thru. Everyday people skills you need for day to day life you dont even have. Good luck in...

My visit today was very disappointing. I placed my order with the young lady, she gave me the cups, and I proceeded to get my drinks at the fountain. When I returned to the counter the food wasn't ready. Her excuse was they didn't know where I had gone so they didn't want my food to get cold. NONSENSE. The four, five people in the back, including the manager were not doing anything to help her bag. Please don't make excuses for those lazy , useless people who were not doing their jobs to help . Please retrain these people, and make them understand that when customers come in they can't pick and choose whom they want to serve first, no matter the color of the skin. I'm...