Starbucks — Restaurant in Stratham

If I could give this Starbucks, a zero I would. The service is atrocious. I love Starbucks! I can’t begin to describe how horrible this location is. The manager on duty -because I really truly hope she wasn’t the actual store manager- went out of her way to make my visit as bad as possible. Starbucks is nice enough to remake your drink if another location doesn’t make it the right way. This was the closest location to where I got my drink, so I asked very politely if they could remake my drink. While she said, yes, she went above and beyond to explain to me why it wasn’t served to me correctly in the first place. Mind you I order this drink daily so I know how to order it. Since I wasn’t getting charged, I wanted to leave a tip so I asked if she could change out a five dollar bill for me. She very rudely said no we can’t change any money unless you’re buying something. So I asked the young girl who was very polite, if I could exchange my own money out of the tip jar and she wasn’t sure, so she went to the. “Manager” to ask. She then came over and said I already told you, we don’t change out money. You can’t put your hand in there. I can’t change out the money and you can’t either. I said I was just asking so that I could leave a tip, but you didn’t say that I couldn’t exchange the money which as a rule has never been a rule that I’ve been aware of or else there would be a sign up. Also I’m pretty sure they don’t watch that outdoor tip jar all day long, and I know I am seeing people changing out money in the indoor jars. She is not somebody that should be in customer service at all. She’s definitely in the wrong business! As somebody who’s been in the hospitality and service industry for decades, she needs a new career As a note, she made my coffee exactly the wrong way again. So there goes my...

I'm usually a huge fan of Starbucks, but I just had a pretty bad experience at this location. This elderly woman was working the window and from the start, she clearly was not thrilled to be there. She didn't greet us, grabbed the next coffees in line, and when we said we have an order for pick up, she ended up getting our order. My boyfriend in the driver's seat reiterated our order, noticing that my iced vanilla chai with cinnamon had no sign of cinnamon, she handed it to us anyway and when I mentioned the lack of cinnamon, she said "I can't take it back in here, check the label.... Does it say cinnamon?" We told her it did and she replied , "then it has some cinnamon." We took the drink in disbelief of the rudeness and then to top it off, she gave us a, "Next time you come up to the window, give us your name." In a pretty snide tone. My boyfriend hates confrontation and we were both very aware of the long line, but I'm severely disappointed in the customer service at this location. I don't pay $5+ for a drink to be incorrect, especially when I double check it's correct first, and get talked down to like that. I get COVID is scary for elderly folks, but that was pretty uncalled for in my opinion and she could have easily offered a cup with cinnamon for us instead...

I came to this Starbucks and from the start there was a long line. When I got up to have my order taken an elderly lady took my order very rudely. “What do you want” I ordered very dissatisfied with the lack of ambition I usually get from this location. As I got to the window she didn’t greet me simply told me the total and i handed her the cash. After she handed it back without a smile I was handed a straw, again without a smile. She handed me my drink and said here you go and went to close the window. I ordered a venti iced coffee with cream and it was black. I said excuse me there is supposed to be cream in it and she just glared at me and said she didnt make it and then closed the window. I thought she wasn’t going to do anything about it at first and I was in shock. I then saw her flailing her hands around talking to a younger girl, clearly making fun of me. The younger girl was not amused with her behavior and grabbed me a little cup of cream and came to the window to apologize like it should have been done the first time. The young lady, with a smile she told me to have a nice day but it was already ruined due to this elderly lady’s rudeness. She is NOT what I want to see or deal with when I go...