CVS — Local services in Stratham

Racial profiling at its finest. I take several medications every month due to severe, chronic health issues that often land me in the hospital for weeks at a time. A couple of those medications are very difficult to find each month as pharmacies are always “out of stock”. They always send my husband (as I am too sick to trek all over New England) on a wild goose chase from pharmacy to pharmacy until we either finally find a pharmacy or my doctor has to substitute my medication. The delay leaves me bedridden in the meantime.

Recently, went to this CVS to fill one of my other monthly prescriptions, which is always in stock. I have been in the process of changing all of my family’s prescriptions over to Rite Aid, but my doctor had listed this CVS on the prescription so I figured I had to go there. Otherwise I never would have gone there because the pharmacist there always, always has an excuse for not filling any of my medication for some reason. Sure enough, she told my husband and I that because I get my hard-to-find prescriptions from different pharmacies, and I have had prescriptions from several different providers in the past (a result of having moved 4 times in 3 years due to my husband’s job, and several lengthy hospitalizations where I was discharged with prescriptions from the hospital doctors), she refused to ever fill any of my prescriptions ever again. She insisted I change doctors to one in NH, and I explained that my doctor in Boston already knows my complicated history well. I was shocked she was treating me this way. As if I was some criminal and not a severely ill person who has done nothing wrong other than be sick. The last time I unexpectedly missed doses of my medication, I had a seizure and was luckily with my husband who was able to get me help right away. I am terrified of missing doses of my medication again and having another seizure, as it could happen while I’m alone or with my kids or in the car and unable to call for help.

The pharmacist made false accusations and treated me like dirt loudly in front of other customers. She refused to allow me to correct her or even respond. I have never seen her treat any other customer this way and I hope no one else has to be treated as cruelly as I was. I should not have to live in fear of having another seizure due to a pharmacist who cares more about her job than the life of a minority she judges to be not worth the...

I get my prescription at the same time every month. These guys constantly are out of stock of it. It’s like, they don’t order it until someone comes in with a prescription or something. Well, that poses a problem for people because they can’t skip doses. Since my doctor had done an electronic prescription, this pharmacy would not allow me to pick it up at a CVS a few miles away that does have it in stock. With all the employees you have, you’re telling me someone couldn’t go 2 miles down the road to get it, bring it back, then fill my prescription? So rude. I ended up harassing my poor doctors office and had someone re-do the electronic script over to CVS in Epping instead, as the pharmacy manager at Epping’s CVS says they ALWAYS have this med in stock... ALWAYS.. since people can’t even go half a day without it. Screw this Stratham CVS I’ll never go back no matter what I need. I’m a mother of two and they basically told me “oh well” when I said I’d be bed-ridden if I have to go 24 hours without my prescription. Jerks! No one has any compassion anymore. Three years I’ve been on this prescription and never had a problem like...

In picking up prescriptions from the Pharmacy I have, on several occasions, experienced poor customer service, as well as interactions with staff ranging from friendly and helpful, to clueless, to outright rude, depending on the day.

It is clear the pharmacy is very busy and understaffed and I sympathize with the staff up to a point.

Staff seems unfamiliar with the old saying that, when there’s a problem, the simplest explanation is often the most likely. For example: is it more likely that my insurance company doesn’t know my Date of Birth, or that an overworked pharmacy tech might have simply mis-typed it? I’m not upset, we all make mistakes, just accept that you made one and re-enter the information so we can all get on with our day. Don’t argue with me and certainly don’t speak to me in a way that prompts the customer standing behind me in line to lean in and say to me “she didn’t have to be such a b*tch about it.”

Hire more people and give everyone some time off...