Subway — Restaurant in Stratham

Today was my worst Subway experience, and I've had at least 100 over the years.

Nothing wrong with the food, it was great, but the service was horrendous.

I placed the order on the app at 11:38am. It said it was ready at 11:57. So I walk in, see that there are two customers in front of me and only one worker, so I patiently wait for my turn, even though I probably didn't need to, and when it would be my turn the worker says "online order, have a seat and I'll bring it to you".

So I step back and wait, then I notice she just starts making my order, which was 3 sandwiches. She seems stressed and rushed and I notice she's alone and a line is forming (it's lunchtime after all) so as annoyed as I am, I keep it to myself and consider that it's probably not her fault she's alone and working as fast as she can.

Then when it's finally ready at 12:11, I try to show some understanding, despite the fact that my order took over 30 minutes, and got served later than some other orders that were placed in person later than mine, and I said "It's not your fault. Either the system (for allowing app orders to get delayed so much) or the person who's in charge of staffing levels is at fault, not you.". Essentially I was saying I'm not mad, despite the fact that I have reasons to be.

To this she gave me a sarcastic and dismissive response, "I had two people call out on me today, I'm the manager, but thanks for your input ." Translation: I don't care that your order took 33 minutes, even though you added a tip, and that I served other customers before you who ordered after you, but I do care that you assumed I was just a worker and not the manager, and I do care that you blamed me for this situation that's not my fault.

Well, after this interaction, I can tell exactly why your helpers would want to call out, so yes, it is your fault, and the timely completion of orders is your job, which you did...

For the amount of money the subs are these days, you would think they would actually look fairly decent. I have a busy evening so I ordered a sub for my husband and son. My son doesn’t get much on his, so of course I’m not going to expect it to be bulging from the ingredients. My husband however, is a different story. He gets everything that’s included in his. I got him The Outlaw. It was beyond a poor excuse for a sub! It was honestly so thin that he asked why I didn’t get much on it. I told him I got him the sandwich that he gets on the rare occasion we go there. He showed it to me. Honestly, if I didn’t know any better, I would have said that it was just bread. My fault for not checking it when I picked it up, but come on now. When a sandwich is almost $13, you would expect it to actually look decent. Yeah I know Subway isn’t exactly a 5 star restaurant, but this was...

Their food is no different from any other subway (pretty good). The Atmosphere is quiet, not usually busy. Service could use some work! There is always a problem. Either they don't have some of the food you want or their cash register is down. I wanted 10 minutes in line (only 2 people ahead of me) only to get up to the stand and have them tell me they couldn't serve me and would have to wait longer if I wanted to order. I was between clients and in a rush already. She saw me come in and wait, yet said nothing. I had no time to go elsewhere for a sandwich and now I'm running late for work....smh (This is just one time there's been two or three times that they are all out of my first...