Starbucks — Restaurant in Stroud Township

On my visit, I attempted to add an item at the drive-thru window after ordering at the speaker. There were only two cars behind me, yet I was told this could not be done because there was a “line.” I was instructed to either go inside or re-enter the drive-thru, which shows a lack of basic customer service and flexibility. The larger issue, however, was the charge for a simple drink I order for my young daughter: a tall cup of water with a single scoop of strawberries. At every other Starbucks I’ve visited outside this area, water is free and strawberries are charged as a small add-on (about $0.50). At this location, I was charged $5.75 for what is essentially water with fruit. This is not a tea, latte, or any other custom beverage that would justify such a price. If this store is intentionally ringing this in as something else to increase sales, that is misleading at best and fraudulent at worst. Customers should not be overcharged for something so basic, especially when it contradicts standard pricing at other Starbucks stores. I request that this matter be reviewed immediately, that the district manager responsible be held accountable, and that a correction is made to prevent this from happening to other customers. Please also provide clarification on Starbucks’ official policy for pricing water with fruit add-ins. Thank you for your time and attention. I look forward to...

I visited this Starbucks on Thursday morning, October 30th, and the customer service was terrible. The supervisor on duty was extremely rude and dismissive, not exactly the warm welcome you expect when you’re paying premium prices for a cup of coffee.

The whole interaction felt like an inconvenience to them rather than, you know… their job. This location seriously needs to hire more competent staff who actually want to be there and understand basic customer service.

If you enjoy starting your morning with attitude instead of espresso, this is the place. Otherwise, I’d recommend going somewhere that values its customers and trains its employees properly.

10/10 recommend the East Stroudsburg location if you want amazing...

This is my new favorite location! Every time my order is made perfectly, (signature and blonde are different espressos….) everyone is so kind!!! I went today and the girl said my name like we’ve known each other forever. The kindness of everyone is like a breath of fresh air. Truly. Everyone is so kind there!!! I’ve gone to that location multiple times and each time it’s someone new but the service is awesome each time. Truly cannot recommend this location enough, definitely one of my new...