Ohana Hawaiian BBQ — Restaurant in Suisun City

The Suisun City Ohana Hawaiian Barbecue on 1240 Anderson Drive gave me the most degrading experience of my life. I called to order a small chicken katsu side dish over the phone. Just a small side dish, one box, is what I said over the phone. The woman who answered told me each piece of katsu was $3.25. Chicken Katsu is usually served in chopped up little pieces, so I assumed she meant each little piece of Katsu was $3.25. That didn’t sound right, so I asked for a moment to confirm on their website. Their website does not have prices listed and it’s really not helpful at all. She rushed me saying other customers were in line so I needed to order right away. I decided to order ten pieces then so I wouldn’t hold up the line.

When I get there, she gives me this huge box of chicken katsu. I tried telling her the order was wrong, and all I wanted was one little box. The whole time she is giving me attitude, talking to me like I’m an idiot. She told me the order was right and asked me what else I wanted. I kept trying to explain to her that even though this was “correct” in her opinion, it was not for me. When I kept trying to explain, she finally rolled her eyes, took the box, and threw it on the back table, visibly upset. She proceeded to angrily give me a refund, then she stormed off to get her manager who was sitting in the corner nonchalantly. He comes up to the register and doesn’t even look at me or ask what happened. She asks him “I was right, right?” And he nods his head. She expresses how irritated she is with me for not understanding that she was right, and I was wrong.

I did not feel like I could communicate further with her on what she meant by “piece” over the phone. I did try a bit on the phone but she still insisted each “piece” was $3.25, and because she rushed me I couldn’t try to explore what she meant. When I came in person to try to explain what I actually wanted, she kept arguing and giving me so much attitude, being condescending, getting angrier the more I spoke, and treating me like I’m an idiot. She kept insisting that a huge box of chicken katsu is what I wanted, and she didn’t even attempt to understand what I was trying to say.

The Suisun City location’s manager and cashier don’t care at all about giving any respect or for food safety. The manager saw the whole thing, since he was sitting in the corner of the restaurant with his dog, which, as a former restaurant employee, shouldn’t be allowed in restaurants because of sanitation concerns, but of course they aren’t concerned about sanitation either. So not only did they waste ten “pieces” of chicken katsu, but they had a dog in the restaurant the whole time. The manager let that cashier talk to me like that, not even looking at me when he was standing right in front of me. He didn’t see anything wrong with how she was treating me.

I noticed their food tastes bland compared to the Fairfield one anyways. It’s been like that for years. They act like customers who don’t just give them their hard-earned money for their bland food and horrible service are an inconvenience. Imagine getting off of work after a hard day, and you’re treated like trash, and you’re expected to pay $32+ for food you didn’t ask for, but the cashier is getting increasingly angry with you and insisting this is the food you wanted. I can barely afford gas and to take care of my own health. Life is tough, but you don’t have to treat people like this.

I don’t know if anyone else has had similar experiences with this Suisun City location, but spare yourself from the disrespect and your money from being wasted on a disappointing meal and...

I ordered the fish tacos and a side of macaroni salad and my wife ordered the ground steak mini with macaroni salad. Also ordered a side of 2 Masubi's. My fish tacos were fair and the macaroni salad was fair. However, my wife's ground steak patty was nothing to be desired. She was pretty disgusted by the flavor and the texture. She only took 2 bites and called it quits. I had to try it to see for myself. The gravy had a sweet flavor to it and the meat had a fake like texture to it. Almost like it wasn't actual meat. We don't know what happened because she's had it before and never encountered this problem. Probably won't...

Hidden gem. Unassuming adjacent to an Ill placed liquor store, Ohana Hawaiian BBQ is perfectly located for those looking for something different, despite the close proximity of that saliva inducing, addictive Orange Chicken being pushed by a husky panda down the street. But Howzit you ask? All gravy bruddah & sistah. When ordering plate-lunch (main+Mac+2 scoops of rice) I asked if I could sub a scoop of Mac for the overly generous scoops of rice...this was done at no charge. The sauces are on point, mains cooked to order, being the only patrons at the moment the food came out...