Round Table Pizza — Restaurant in Suisun City

Sunday night, we arrived at Round Table on sunset around 8:30pm. We waited a few moments till the rest of our party arrived. They arrived at 8:45 pm. We were 3 families , 7 adults and 7 children. When I had placed my order with assuming Manager Brian, things were great. He was friendly and even advised that ordering online could save us some money, but I had declined. My sister did place her order online as well as our other sister. Mine was the only one done at the counter. I placed my order at 8:52pm and was told it would be done in 20 min, we found a spot where we can all sit together and enjoy our dinner. I received my order around 9:20pm, my sister received hers at 9:25. We all began to eat all while our other sister was waiter for her order. Nobody at this time nor when we placed our order did they mention that we needed to leave at 9:30pm. At this time, our sister still had not received her pizza, and it was 9:31pm. The manager (assuming) Brian then said that we needed to leave because they were closed. Our sister had told him that they were still waiting for her order. He walked back, and it was sitting behind the counter and stated that she never asked for her order and, therefore, it wasn't their fault. 2 min later, Brian comes from behind the counter and says that he had already asked us to leave and that we needed to start picking up because they were closed. Again, we were never addressed and told that we needed to be gone before 9:30pm. He told us at 9:31pm, He then started to Harass along with the 2 other employees (girls) and stated that if we did not get up and leave, he was going to call the police and has every right to refuse service. My husband had told him that our sister had just received their pizza two minutes ago, and if he would allow us to let the children eat that we would be out of their way, he said no, and that it was not his problem and still threatened to call the cops. He did indeed call the police. We were not the only people in the restaurant. There was another gentleman who happened to be homeless that they didn't ask to leave, just us. All we were trying to do was eat and leave back home. We have always stopped there to eat after coming back from six flags since it's on the way home. This has never happened to us before and we have been to that restaurant a lot of times. Brian and the other 2 employees were flat out disrespectful, yelling and cussing at us all while we told him they didn't need to talk to us that way and we had children at the table listening to everything. Things were escalating. Around 9:40 i went to have a conversation on the side with Brian and one of the female employees and told him that If would have mentioned to us when we had placed our order, that the dinning area was closed or that we couldn't sit down or mentioned something of the sort then we wouldn't have stayed, he did say that he failed to mention that to me. The female employee then said she didn't say anything because she was trying to accommodate us. I did mention i was going to file a complaint, and one of the female employees just laughed. We did end up leaving around 9:45 and as we were leaving 3 police had arrived. We did not get to speak with them, but it's so unfortunate that we will not be going there ever again. They definitely need some training on how to speak to their customers and learn better customer service. We didn't even complain that our pizza was not cooked completely and / or cut correctly. The pizza was definitely not good and undercooked. We couldn't even pull the slices apart without ripping the toppins off. I hope I get a response back regarding...

This location does not even deserve a single star. Issues: For my purchases ( All at Suisun city CA location – I made it my favorite location, unfortunately) on 3/31/2020, 4/2, 4/3/2020 double points not credited to my account despite following every * mark guidelines. Ignored communications: So I spoke to Shayla ( 4/3/2020& 4/8/2020), her response” Alex shall call you , he is here from 4pm on) and to Pablo on 4/4. His response “Alex is tied up, he will call you”. Again I was ignored. Again, no call from Alex. Finally after chasing Alex, I got hold of him 4/8/2020; discuss issues on incorrect royalty rewards points. His response “I am new at this”, & “I shall contact corporate as there are few others having similar issues” , “ I will get back to you( phone number confirmed from customer log book where they log customer concerns). As of 4/27, no follow up from Alex, I gave them benefit of doubt and ordered through App once more and decided to go personally meet Mr. Manager- Alex. You guessed it correctly, Alex N/A. So Austin, pride himself being shift supervisor interacted with me. He seems to be mentally challenged, could not understand the issues first three times and kept repeating “this is corporate issue and we have nothing to do with it”. Then he got rude, and said “either you pay for order or leave”, “I have a line here”. Not only I left and will NEVER BE RETURNING TO THIS LOCATION but also warn others be very cautious of joining royalty reward program, Corporate just does not care, there is no communication/ reply back from them (I left them email). There are TONS of NEGATIVE REVIEWS OF this location, problems with App, points not credited etc. Dealing with Despicable- employees (Austin, Pablo) , manager( Alex), and even corporate who blind sides their loyal customers. I recommend against this location and pizza chain over other competitors, anyone with mental IQ of 30 or more shall never be loyal to this sheer rudeness and resulting bad attitude...

This was the first and last time we'll eat here. For starters, we walked in, and no one seemed to know where the menus were. So we waited for those to be found, and the price was too much for what we got. We'd pay the same price for chuck e cheese and our kids can play video games for an hour.

The pizza did arrive and it was good. The fountain root beer had run out of syrup and the front of house offered a bottle, which was nice and just about the only thing I could compliment about the night.

My toddler daughter needed to use the restroom, so I took her to the men's room which was DISGUSTING. We were the only patrons, so I took her to the women's room. It was cleaner, at least, but there was no toilet paper. Which I'm sure wouldn't have been to hard to solve if I told someone about it, but the deed was done, and I didn't feel like hanging out in the women's bathroom waiting for TP.

Lastly, I stood at the front for a to-go box for longer than was comfortable to stand there. While I waited, I heard one employee shouting "Don't take anymore phone orders. No more phone orders!" (It was 7pm and they close at 10?) He finally came out and asked me what I needed, I asked for a to-go box and some to-go glasses. He brought me a box and said they didn't have to-go cups. Which I have a hard time believing since there were "round table pizza" labeled paper cups hanging over the beer tabs right behind him.

I guess they had(?) Or sometimes have(?) A salad/pizza bar, but it didn't look like it gets used and I assumed it was taken away due to covid.

Regardless, we tried it. We were glad to go somewhere new, and the host with the goatee is the only reason anything about this place was nice. (And the pizza) but neither are good enough for us to...