Little Caesars Pizza — Restaurant in Sulphur Springs

My family has visited this store three times in three months, but this is the first time I've had the urge to leave a review. Let me start at the beginning..

Visit #1 After using the app to order, I got the portal code to pick up my order & headed out. Unfortunately, there was an accident that delayed me & I arrived 15 minutes after the estimated pickup time. The store was empty of customers. My order was not ready. Even though two of my pizzas were ready, the third wasn't put into the oven until after I asked for it. That took nearly 15 minutes. So, 30 minutes after the original time I finally had my entire order.

Visit #2 This time, I called in my order. I sent my nephew to pick it up. When he got there, he was told they hadn't gotten any phone orders. After he relayed the message to me, I called the store & was told the same. She even suggested I had mistakenly called another location. Since I had already paid for it, I was starting to get upset. After being put on hold for 10 minutes, I was told that yes, they had my order all along, someone just didn't write the name down.

Visit #3 Earlier this evening my 63 year old mother decided she wanted pizza & used the app to order. When she got there, the pizza was ready. Seeing that my mother has a knee brace & was using a crutch, the front counter woman offered to carry it to the car for her. Which would have been wonderful except a woman in back yelled, "Oh no you don't, we're busy. She'll have to wait until the other customers leave & we don't have anything...

Bottom Line Up Front (BLUF): Inexpensive pizzas ready in a hurry.

After a long day, neither the spouse nor I felt like cooking. I was already going out on an errand, so I agreed to stop for pizza.

I stopped at Little Caesars Pizza to take advantage of their "Hot-N-Ready" pizza deal ... they have a few standard pizza types ready for anyone who shows up during their busy hours and asks for them (and at a reasonable price, too).

When I arrived, I only waited a few seconds before being helped at the register. The employee was able to provide the two pepperoni pizzas I requested, but didn't have a cheese pizza ready. She offered to make one for me though, and had it in my hands in about 10 minutes!

All told, I was out the door with three hot pizzas in under 15 minutes for...

Literally order 3 box of classic pizza and 2 meatloaves and got my 3 classics but was waiting on meatlovers usually it takes 10 mins for it to be done but they never had it made whatsoever. There was kids literally messing around in the back and waited until the 2 adults left to go smoke and started messing around with the other at the register that came in. I order at today at 6:46 pm and sat down and waited until 7:10 pm and the dam manager was like it takes 30 mins I’m like ya it’s been like 30 mins now tf . Disappointed with you guys what a shame idk even why yall are in Sulphur springs if you can’t do your job or be honest . They are the worse service ever and they need to train them kids more on how they need to do there jobs because you just lost a...