Taco Bell — Restaurant in Summerlin South

If I could give this Taco Bell no stars I would!! Horrible service! Not only did we sit through the more than half hour wait in the drive thru, but the customer service at the window was despicable (.) The manager Jamie was taking the orders at the speaker. It took many repeats to finally get our order right on the screen. Sitting there for 20 minutes without moving at all after the speaker, the line grew behind us. Others in the line were getting so frustrated they began to honk down the line! When we got to the window the MANAGER didn't even acknowledge our existence!!! She even walked away without giving us our card back! After 10 more minutes a new girl came to the window stating she was a little lost just coming onto shift and was trying to clean up the mess her superior made. They offered us a drink for the forever wait and then we continued to wait! Others were so frustrated behind us the car following us just left after without anything! It's a shame that when trying to get food for the kids, the rest of our food from somewhere else went cold! And to have worked in a drive thru before I would expect way faster, better and more professional service. The WHOLE staff including the MANAGER need extensive training because this incident was unacceptable!! Oh and yeah there are so many complaints their phone wouldn't ring through because the line...

Ok . So have gone to this taco bell . More then once in the past month. Very confusing and also unprofessional for a establishment every I go the lights are always off, inside the building like its closed or maybe the employee s even the manager goes by BYAN maybe but the employer didn't wanna disclose his name with me when I asked .. even the open sign hanging on the window is never on?. Like I don't understand are the employees and managers doing this so they don't get customers nor deliver service? Tru out the night !!?? It really seems like it. You guys don't own the property or business. They are losing customers by not having the lights on.. and when uber or which ever platform is going by . They see the lights off assuming its closed. Taco bell you understand your losing money and customers by avoiding the traffic passing by?..... please anyone going to by taco bell. From this location its open daily from 7am to 2am . Lmao ... you guys trying to work or not ?. Like hello . Please address this to the higher managers very UNPROFESSIONAL.... otherwise just close early.. and tell the employees to just stay home or go home early. Instead being on the phone and just chilling...

When my wife or I visit this location, we order 12 pack of taco supremes for our family, which is $12.99. Initially on the screen it wasn't rung up as taco Supremes, so they split the order and added $3.60 to each order of six which brought the total to over $16. Sales tax on $12.99 is $.89. This happens EVERY TIME we come here. My wife stopped here tonight on her way home from work and of course it happened again. My wife was fed up and frustrated and left the drive thru in tears. YOU MADE MY WIFE CRY. What do you think happened was she made it home after visiting a different location to get our order correct? Do you think we had a relaxing dinner where we enjoyed your product? We ate your food out of obligation because we paid for it with the feeling in our hearts that we had been swindled.One incident is absolutely forgivable. Two incidents is a problem. This has happened more than twice, which establishes a pattern. Taking more than you are entitled to in a business transaction is theft. Do what you have to do to fix the problem. You do not want to make my...