Taco Bell — Restaurant in Summit Township

This is by far the best managed fast food establishment I've ever eaten at. At this Taco Bell, all of the staff were obviously focused on customer service. It was the details that I appreciated. The person at the register, who seemed to be a crew chief or supervisor jumped away from training his employee to take my order, and then counted my change back to me - no one seems to do that anymore in the fast food industry. He then went back to his task, and I heard him make an encouraging comment to the employee. When our order was ready, the kitchen person noticed me standing at the counter (the wait was very brief, by the way), and he brought my food to me. As I left to return to my car, another staff member greeted me and said "hope you have a great day". My wife told me that person had just finished emptying trash bins, and still took time to be polite to a customer. I rarely take the time to write reviews, but I was so impressed with the service at this particular Taco Bell on Perry Hwy. near Erie, PA, that I wanted to give them the recognition...

I share my perspective as a former employee at Taco Bell.

The dining room was clean and orderly.

My kids shared that the bathrooms (male & female had “back-end blowouts on the toilets.” I know it’s Taco Bell…

The service was agonizing. First the order kiosk was where orders go. No staff came to greet or check on customers. Most staff were hiding in the back.

My order AND the customer ahead of me waited 30 minutes for food. This is fast food. Timing should be quick, especially at Taco Bell. It wasn’t even busy on this visit.

The food was alright, but the quesadilla ordered was with guacamole and sour cream. However, the intentions on these additional items was to have it on the side and because the service was missing at the beginning, the end result showed.

None of what I expected from a Taco Bell showed up on this...

Went through the drive through after a long day. Our cashier was Damian. Everything was fine until getting to the window when we were met with extreme sarcasm and rude comments. First was a comment about my vehicle having an exhaust leak mentioning it was difficult to hear our order. I then apologized and explained that there is no exhaust leak, my vehicle is a diesel and sounds much different than gas vehicles. Then, likely because he felt stupid, started laying on other rude comments. When we finally got our order it was not at all what we ordered. Out of frustration and exhaustion from travel etc we did not go back in to be met with more rude workers. Honestly was so surprised by this interaction and felt compelled to let others know including taco bell management about this...