Captain Jack's Bar and Grill — Restaurant in Sumner

Not military friendly! We were informed by one of the bartenders on Tuesday that she would not personally accept my sons military ID in conjunction with his valid vertical licenses/ID (despite both of his parents with the same last name and obvious physical traits being present with our valid licenses and military ID’s) because she had “friends in the military”who were dishonest and shared their ID’s with younger siblings.

She admitted that she did not know the owner’s or manager’s policy on military ID but SHE PERSONALLY would not accept it.

She also informed my husband that she would not serve me because I was rude to her. I admittedly got a snarky with her when she insulted my son and husband by lumping them and all military members into the same group as her dishonest friends. I was not loud or aggressive. I simply informed her that we were exceptionally “tippy” people and it was a mistake for her to let her bias of military personnel keep her from missing out on extra money on a super slow Tuesday night.

It’s a shame that employees are allowed to let their own personal bias affect owners businesses, but these are the times we are living in.

We are a part of a huge military community and word will get out about her treatment and attitude...

I like the environment of this bar but literally every time we have had issues with the servers. For example, my boyfriend had bought one beer at the bar while we were playing darts and the servers would not serve him another beer because he was “glossy eyed.” He had literally had one drink that night total. We ended up leaving because we came to a bar to drink, not be be refused service after one beverage. Similarly, on a separate occasion the servers would not serve my friend because he smelled like campfire and they claimed that campfires equal lots of drinking so they would not serve him anything, even though he had maybe one beer before arriving and was completely fine. No stumbling or slurring words at all. Because of this, we will not be returning to this bar. Despite the...

I will never go back. Loved this place until tonight. I had 2 shots in 7 hours. Seriously. Waitress named Nancy. For real Nancy lived up to her name after we closed bill. She was rude cut me off said she watched video of me etc. I was totally sober was there with work peeps doing nothing wrong at all. She was rude and a total witch and escalated the issue big time making matters worse. She even tried to get others in the bar to back her for absolutely no reason. I'm a responsible person my last couple hours I was drinking water. This "Nancy" lost a bunch of money for this bar cause none of us will ever be back. I've known this bar since i was a kid and it was Coco Joe's. Worse experience ever. We spent over 300. easy wish I could pull tip back. No issue until we...