Culver’s — Restaurant in Sun Prairie

Culver’s in Sun Prairie is a dependable place for a good meal or dessert. The restaurant is kept very clean and well organized, with plenty of seating inside and outside. Ordering is simple, the menu is clearly displayed, and the line moves quickly even during busy times. The staff here are consistently friendly and professional, greeting guests with a smile and making sure orders are right the first time. Whether you are coming through the drive-thru, ordering to go, or dining in, the service is quick without feeling rushed.

The food quality is always excellent. The ButterBurgers are hot, juicy, and full of flavor, cooked to order with toppings that are always fresh. The fries are crisp and golden, and the cheese curds are a Wisconsin favorite done right. The frozen custard is rich, creamy, and never disappointing, with flavors changing daily and the option to create your own combinations with mix-ins as a concrete mixer. Everything tastes freshly prepared and made with care, which is why it stands out from typical fast food.

This location is convenient for both residents and travelers passing through. Parking is easy, the dining area feels comfortable, and the staff keep the space clean and welcoming from open to close. It is a reliable stop when you want a meal that is made well, served with genuine hospitality, and consistent every time. Whether you are here for lunch, dinner, or just a frozen custard treat, Culver’s in Sun Prairie always delivers a...

So I will update this when I try again. My family and I went through the drive thru. We waited a little while to get our food, which is fine. When they brought our meals to the car, we realized they had not given us our kids meal. I went inside to retrieve it. They didn't have it, they remade it. All fine, until the manager told me that he knew I was lying and that he had the proof because he watched the video recordings. Right there, I was dumbfounded! I could not believe a manager of a Culver's just told me I was lying. He insisted he gave me 2 bags and he had the evidence. I told him, that's fine, but we only received 1 bag, so somehow, we did not receive our kids meal. Quite honestly, even if I was lying, which is ridiculous because I don't have time for this. I have 3 kids and a lot of other things to be doing. It doesn't matter! Why are you telling a customer, in front of your employees and other customers, that they are lying?!?! So I did speak with the owner of this location and she was extremely pleasant! Very understanding and willing to listen! She asked if I would accept some free meals and give them another try. I obliged. So I'll update this after round 2.

2nd trip made. I did not see the manager that treated me so poorly. Everyone was very nice. Significant...

Service is terrible at both Sun Prairie Culvers restaurants. These two Culvers consistently ignore/forget curdside orders, allowing the food and custard to melt or get cold. Quite often food, like grilled cheese, will be burnt beyond the point of being edible and served as if a kid would touch it. Chicken tenders come out cold in the middle. Kids milk is always forgotten in orders.

Do not, I repeat, do NOT order curdside. You will never receive your order. Staff says the system dings once, and no one bothers to check the lot. Also, carefully inspect the bags because something will be missing, burned, or raw. Until this place is under new management/ownership I suggest the Cottage Grove or Madison locations, as these issues have been persistent since management changed several years ago.

Response to owner: Feedback sent, has been sent before, but nothing has changed. Unfortunately it will probably take a food borne illness to occur before someone will get serious about replacing the ownership/management. Free value basket coupons don't fix deeply flawed institutions with poor ownership...