KFC — Restaurant in Sun Prairie

I have gone to this KFC several times, and each time is an experience. Tonight was no different. While paying at the window I was then informed the ice maker was down and we got warm sodas. I can deal with that but that should of been my first clue. Then I had to pull forward to wait for my dinner. I waited 10 along side another person who had been waiting longer. We both finally went in and they had no order for either of us. They asked gave the lady extra cookies and she left mad. I went up and they had no clue about my order. I got my order and it was wrong! Helen took it back and made sure they got it right. Helen then spoke with another employee and I could hear the entire conversation. It was not a conversation that a customer should hear. It was that I hadn’t paid for my order. (And I had at the window.) Finally I demanded for a refund and Helen said she could do credit my card, it doesn’t work that way. I again demanded for my refund several more times and she refused. She gave me my order and Helen did apologize several times. She told me she felt embarrassed and that her employee didn’t “Frickin” listen to her. (Yes she said that to me.) I grabbed my dinners and left. I do understand that things go wrong, but if a customer wants a refund you...

I moved to the area about a year ago and was ecstatic that there is a KFC nearby. I quickly became disappointed by this location time and time again. Between getting told that the ovens had gotten turned off hours early and they couldn’t get my chicken pot pie that I had ordered online, being told to pull to the window to order and then the employee being rude saying I had to order at the speaker, having to repeat my entire order at the window (not a simple run down like the order was in, but completely reordering), and then today when I came at 1:59pm and pull to the speaker. I see the sign that said they didn’t open until 2pm which then the employee informed me they weren’t open yet. I figured all right I’ll pull around ajd wait a couple minutes, but as I was doing so it turned past 2. I pull back up to the speaker and am told we’re not open. I thought that maybe they didn’t see that it was 2 yet so I said but it’s 2 pm? This seemed to tick the employee off a bit as he rudely said “we don’t have any chicken”. Surprised and upset I pulled away from...

Fast service, clean restaurant, great friendly staff here, but the chicken seemed like it had been sitting around too long.. it wasn't nearly as fresh & hot as I'd like, but it was still good extra crispy chicken at 2 pm. The fries were just awful so I was disappointed. They were brown, over cooked, & barely warm to the touch. They looked nothing like they were shown on the menu, let's just say that. The fries tasted awful as well so I just threw them out after trying to eat them. Pics are included for comparison to the menu pics I took so you can see for yourselves what I'm talking about. The mashed potatoes were barely warm and not enough gravy for them in the cup. I'm used to getting hot mashed potatoes with lots of gravy at most other locations. I'll give them another chance another day in the future and, hopefully, everything food wise is better on that visit. Again, the service here was great! The coleslaw was fantastic as usual though! Nice & cold and very refreshing to eat. It's my favorite...